Jessica Henderson
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Server/Server Manager/cashier/hostess
Olympia
01.2018 - 10.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained cash drawer of $[Amount] or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Learned grill and prep positions and provided backup at key times.
Professional Cleaner/ Air BNB Host
Myself
01.2020 - 09.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Conducted interviews and hiring employees.
- Had to budget and advertise and perform payroll. had to be very detailed orientated.
Server
Wally's BBQ
02.2016 - 02.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Hostess/Bartender Shift Manager
River Ratz Bar And Grill
02.2004 - 04.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Telemarketing
Global Solutions
04.2010 - 03.2015
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
Associate of Arts - Business Management
SCF
Venice,fl04.2010
Skills
- Issue Resolution
- Cash Counting Machine Operations
- Till Counting
- Cash Drawer Management
- Cleaning and Sanitizing
- Sales Expertise
- Product and Service Sales
- Order Taking
- Staff Training
- Time Management Skills
- Expense Tracking
- Microsoft Office
- Conflict Resolution
- Complex Problem-Solving
- Customer Relations
Timeline
Professional Cleaner/ Air BNB Host
Myself
01.2020 - 09.2022
Server/Server Manager/cashier/hostess
Olympia
01.2018 - 10.2022
Server
Wally's BBQ
02.2016 - 02.2020
Telemarketing
Global Solutions
04.2010 - 03.2015
Server/Hostess/Bartender Shift Manager
River Ratz Bar And Grill
02.2004 - 04.2010
Associate of Arts - Business Management
SCF
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