Lisa Hutcheson
New Bern,NC
Summary
Insightful leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Centurion Membership Specialist
American Express
02.2022 - 10.2023
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Conducted thorough research to identify potential new membership benefits, leading to increased member satisfaction.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Enhanced customer satisfaction by tailoring travel experiences to individual preferences and needs.
- Managed research for travel while helping with banking needs.
Retail Wireless Consultant
US Cellular
12.2017 - 02.2020
- Audited customer's billings to find value and determine eligible promotions resulting in customer retention
- Trained new employees on business goals and objectives
- Built rapport by educating customers on the latest technology and services
- Sales exceeded store expectations/goals based on knowledge of products and relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.
Asset Protection / Appliance Sales Consultant
Best Buy
09.2016 - 12.2017
- Exceeded goals of $50,000 plus a month for sales and attaching at least 80% of warranties in any given month
- Developed strong product knowledge to effectively answer customer inquiries and address concerns, resulting in higher sales figures.
- Trained new and existing employees on sales techniques, manufacturer product updates, and safety procedures weekly.
- Collaborated closely with store management to ensure accurate inventory levels, maintaining a well-stocked showroom floor for optimal sales opportunities.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
Operations Manager/Sale Consultant
Ulta Beauty
11.2013 - 09.2015
- Supervising and delegating tasks to over 15 associates - resulting in improved workflow and task completion.
- Organized weekly delivery schedule and supply ensuring equipment arrived on time.
- Led daily store meetings which focused on keeping team motivated, meeting store quota, and product education.
- Used conflict resolution skills to deescalate employee conflicts and resolve customer complaints
- Provide motivation and built team cohesion by recognizing associates for jobs done well.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Shelter Manager / Network Administrator
Mitchell County SafePlace
04.2005 - 03.2013
- Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
- Managed budgets effectively, allocating resources appropriately to ensure optimal service provision for clients.
- Increased community awareness and support for the shelter through effective public relations campaigns and fundraising events.
- Streamlined operations through the development of effective policies and procedures for shelter management and resident care.
- Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
- Coordinated volunteer efforts effectively, ensuring adequate coverage during peak hours or special events at the shelter.
- Maintained computer network
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Overseen the responsibilities of case management, court advocacy, and peer counseling.
- Improved client well-being by developing and implementing comprehensive case management plans.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Managed in-kind and cash donations reports for the organization.
- Reduced rates of homelessness within the community by collaborating with stakeholders to develop long-term housing solutions for clients.
- Adapted programming as needed based on changing client needs or resource availably without compromising standards.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
Education
Master of Public Administration -
American Military University
Charles Town, WV12.2024
Bachelor of Arts, Sociology -
UNC-Pembroke
Lumberton, NC05.2019
Associate of Arts -
AB-Tech Community College
Asheville, NC05.2017
Skills
- Partnership Development
- Multitasking
- Interpersonal Skills
- Customer Service
- Teamwork and Collaboration
- Organization and Time Management
- Research
- Remote Office Availability
- Calm Under Pressure
- Dependable and Responsible
- Critical Thinking
Timeline
Centurion Membership Specialist
American Express
02.2022 - 10.2023
Retail Wireless Consultant
US Cellular
12.2017 - 02.2020
Asset Protection / Appliance Sales Consultant
Best Buy
09.2016 - 12.2017
Operations Manager/Sale Consultant
Ulta Beauty
11.2013 - 09.2015
Shelter Manager / Network Administrator
Mitchell County SafePlace
04.2005 - 03.2013
Master of Public Administration -
American Military University
Bachelor of Arts, Sociology -
UNC-Pembroke
Associate of Arts -
AB-Tech Community College