Tanya Palmer

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored security and handled incidents calmly.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Reduced financial discrepancies by monitoring credit card sales and deposits.

Safely unloaded trucks full of USPS parcels onto a conveyor belt using proper lifting techniques.

• Maintained strong customer relations and effective customer service standards.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Oversaw cashier operations, bookkeeping and security.
• Coached employees through day-to-day work and complex problems.
• Evaluated employee performance and made recommendations for improvements.
• Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
• Motivated employees to perform at peak productivity with morale-boosting programs.
• Recorded financial transactions and performed account reconciliations.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Standardized office structures and processes to promote collaboration and increased performance.
• Interpreted management directives to define and document administrative staff processes.
• Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
• Trained team members in successful strategies to meet operational and sales targets.
• Prepared weekly employee work schedules for team members.
• Managed customer service duties by greeting over 50+ customers daily and informing customers about products.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Strategically scheduled 10 team members to maintain optimal staffing at all times.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Hired staff members who brought talent, enthusiasm and experience to skilled team of Servers/Cooks.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
• Maintained transaction security by verifying payment cards against identification.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Achieved recognition for contribution to store success by optimizing sales.
• Reduced financial discrepancies by monitoring credit card sales and deposits.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Analyzed and interpreted store trends to facilitate planning.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Kept a proper count of inventory
• Helped to place the truck order
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
• Checked and tested foods to verify quality and temperature.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Developed kitchen staff through training, disciplinary action and performance reviews.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Maximized quality assurance by completing frequent line checks.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Motivated staff to perform at peak efficiency and quality.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.