Open To Work
Susan G Malaghan
Business Development
Longwood,FL
Work Preference
Summary
Results-driven professional with extensive years of experience in business development, Both in B2B sales, lead-generation, and residential account management, consistently exceeding revenue targets. Skilled in consultative selling, contract negotiations, and client relationship management, fostering long-term partnerships and customer retention. Adept at cold calling, sales forecasting, and strategic market analysis, identifying customer needs and delivering tailored solutions. Instrumental in developing and executing targeted marketing campaigns, CRM system management, and process optimization, ensuring seamless account tracking and sales performance reporting. Refined communicator with a proven ability to build strategic partnerships, manage escalations, an in financial negotiations, compliance management, and operational efficiency, consistently surpassing industry benchmarks.
Overview
13
13
years of professional experience
Work History
Collections/Customer Service Support
Pyramid Consulting Inc.
Orlando
08.2025 - 12.2026
- Out bound calling for Time share resort. Collections for past due payments, to bring accounts Over 200 calls a day . Resolved any clients issues always exceeded quota Kept clients records up to date .
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Business Development/Sales Support
Long Home Products
Savage
01.2024 - 05.2025
- Leveraged Salesforce to efficiently track contacts and manage accounts, ensuring seamless communication and timely follow-ups. Provided exceptional sales support, such as addressing a high volume of customer inquiries via phone and email as well as offering detailed information on roofing, windows, baths, and siding services.
- Drove business growth by identafing and scheduling.
- Enhanced customer relationships by promptly resolving inquiries, fostering trust, and contributing to long-term client retention.
- Excellent communication skills, both verbal and written.
Collections & Customer Retention Specialist
Makotek/Spectrum
Longwood
01.2017 - 01.2023
- Established and managed repayment plans to assist customers in resolving past-due accounts. Resolved billing disputes and customer concerns to enhance retention and reduce churn. Processed account adjustments and collaborated with internal teams to resolve escalations. Ensured compliance with company policies, federal regulations, and industry best practices. Analyzed account histories to identify trends and recommend proactive collection strategies.
- Boosted repayment compliance and minimized outstanding balances by conducting high-volume out bound calls, negotiating strategic repayment plans, and implementing tailored solutions to facilitate timely payments and preserve customer relationships.
- Increased customer retention and reduced churn by utilizing a diplomatic yet assertive approach, effectively balancing persistence with customer-centric problem-solving to drive successful debt recovery.
Sales & Service Pre-Need Consultant
Baldwin Brothers
Winter Park Florida
01.2016 - 01.2017
- Delivered presentations and conducted seminars to educate individuals, families, and organizations on pre-need planning benefits. Negotiated contracts and payment plans while ensuring compliance with legal and company policies. Liaised with internal teams, funeral homes, and service providers to coordinate client arrangements. Stayed up to date on industry trends, regulations, and service offerings to provide informed recommendations.
- Exceeded sales targets and revenue goals by delivering personalized pre-need funeral and cremation planning services, aligning solutions with client budgets and expectations while adhering to company quotas and performance benchmarks.
- Expanded client base and strengthen outreach, including community seminars, veteran organizations, and follow-ups with previously served families.
- Enhanced customer experience, addressing concerns with empathy, and fostering trust-based relationships to drive future business referrals.
Inside Sales & Customer Service Representative
Total Marketing Concepts Inc.
Sanford
01.2015 - 01.2016
- Initiated outbound calls and responded to inbound inquiries to drive sales and enhance customer engagement. Identified customer needs and recommended appropriate products or services to maximize value. Processed transactions, renewals, and service modifications while ensuring a seamless customer experience. Resolved customer issues, handled objections, and provided solutions to improve satisfaction and retention.
- Optimized sales efficiency and follow-up engagement by leveraging CRM systems to update customer records, track interactions, and execute targeted outreach campaigns for improved conversion rates.
- Consistently exceeded sales quotas by 120%, driving revenue growth and expanding the customer base for a leading cellular provider through strategic outbound sales and consultative selling techniques.
- Maximized customer acquisition and retention by delivering tailored service solutions, renewing contracts, and upselling additional services to enhance customer value.
National Account Coordinator
Health Fair/Corporate
Orlando, FL
01.2014 - 01.2015
- Managed client accounts, ensuring seamless service delivery and customer satisfaction. Tracked sales performance, analyzed data, and implemented strategies to optimize revenue generation. Planned and executed marketing campaigns to promote products and services to target audiences. Monitored market trends and competitor activity to refine sales approaches and maximize competitive advantage.
- Developed and executed targeted marketing campaigns utilizing company newsletters and online media events, increasing awareness and participation in health screenings for employees and homeowners' associations.
- Amplified corporate engagement and client acquisition through cold calling, lead generation, and relationship building initiatives, successfully integrating wellness programs into company benefit offerings.
- Generated $1.5M in new business revenue, forging strategic partnerships with large health systems across the U.S. to implement corporate wellness programs.
Education
Business Administration - Business Administration
Florida State University
Tallahassee, FLSkills
- Sales force Database Microsoft Office PowerPoint SpiceSling Outlook Icons
Additional Experience
Inside Sales Associate (Eastern Division) - Trust HCS/HealthcareHospital & Healthcare Relations Representative - Health Fair, Orlando, FL Business Development/ Hospital & Healthcare – MD Everywhere, Orlando, FL Sales Executive - Frontier CommunicationsSales Professional /Executive Career Consultant - Work Stream, Orlando, FL
Timeline
Collections/Customer Service Support
Pyramid Consulting Inc.
08.2025 - 12.2026
Business Development/Sales Support
Long Home Products
01.2024 - 05.2025
Collections & Customer Retention Specialist
Makotek/Spectrum
01.2017 - 01.2023
Sales & Service Pre-Need Consultant
Baldwin Brothers
01.2016 - 01.2017
Inside Sales & Customer Service Representative
Total Marketing Concepts Inc.
01.2015 - 01.2016
National Account Coordinator
Health Fair/Corporate
01.2014 - 01.2015
Business Administration - Business Administration
Florida State University