Sharda Stewart
Rock Hill,SC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Carolina Blood And Cancer Care
Rock Hill, SC
01.2023 - Current
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Conducted patient intake interviews to collect medical information and insurance details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Manager
Walmart
Rock Hill , SC
10.2016 - Current
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Janitorial Cleaner
ABM
Fort Mill , SC
03.2014 - 10.2016
- Cleaned, stocked and sanitized restrooms and inspected Timeframe to deliver guests immaculate, safe environments that reflected well on employer.
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Emptied trashcans and transported waste to collection areas.
Manager
Discount Beauty Supply
Rock Hill , SC
09.2012 - 03.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
GED -
Flexible Learning Centers
Rock Hill, SC08-2016
Skills
- Customer Service
- Employee Coaching and Motivation
- Team Management
- Referral Verification
- Records Management
- Medical Transcription
- Payment Collection
- HIPAA Compliance
- Medical Terminology
- Medical Charting
- Insurance Verification
- Patient Scheduling
- HIPAA Guidelines
- Office Administration
- Petty cash management
- Front Desk Operations
- Medical Records Management
- Appointment management
- Co-payment collection
- Appointment Scheduling
- Patient Registration
- Patient callbacks
- Insurance Claims
- Electronic Medical Records
- Account Management
Timeline
Medical Receptionist
Carolina Blood And Cancer Care
01.2023 - Current
Manager
Walmart
10.2016 - Current
Janitorial Cleaner
ABM
03.2014 - 10.2016
Manager
Discount Beauty Supply
09.2012 - 03.2014
GED -
Flexible Learning Centers
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