Kenneth Alabaugh
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pinnacle Technical Solutions
Austin, TX
12.2021 - Current
- Provided primary customer support to internal and external customers.
- Utilized multiple tools including Salesforce, ServiceNOW, Notepad, Cisco Suite( Webex, Anyconnect, IP Communicator) , Unified desktop, and MS Teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recorded actions taken, issues resolved and documented information to effectively manage customer accounts.
Assistant Kitchen Manager
Red Robin
Cedar Park, TX
09.2018 - 12.2021
- Nationally certified in Training and Food Handling
- Helped with truck orders and food inventory management
- Assisted in opening 2 locations in the Austin area
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Delivered in-depth training to workers in food preparation to promote strong team performance.
- Delegated duties down to cooks and followed up with cooks to verify cleanliness and safety of kitchen.
General Manager
Taco Bell
Cedar Park, TX
02.2018 - 08.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Effectively managed food quality and prep procedures
Assistant GM
Wendy's
Cedar Park, TX
04.2013 - 02.2018
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
Education
Associate of Arts - Culinary Arts
The Art Institute of Austin
Round Rock, TXHigh School Diploma -
Leander High School
Leander, TX06.2014
Skills
- De-escalation Techniques
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Salesforce CRM
- First-Tier Technical Support
- Customer Service
Hobbies
- Streaming on twitch using OBS
- Building computers
- Studding computer components and hardware
- Cooking with friends/family
Timeline
Customer Service Representative
Pinnacle Technical Solutions
12.2021 - Current
Assistant Kitchen Manager
Red Robin
09.2018 - 12.2021
General Manager
Taco Bell
02.2018 - 08.2018
Assistant GM
Wendy's
04.2013 - 02.2018
Associate of Arts - Culinary Arts
The Art Institute of Austin
High School Diploma -
Leander High School
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