Jennifer Keatley

* Demonstrate leadership, professionalism, and uncompromising ethical behavior always
* Promptly receives and processes inbound Admission Center interactions via phone, email, chat and/or social media channels
* Comforts, motivates, and inspires patients to accept help and successfully intervenes, as needed
* Follows defined policies and procedures, responsible for all phases of the Admissions process from providing program and services information and triage to completing the intake process for admission including, but not limited to:
* Pre-screens patients for treatment, identifying psychosocial, mental health and medical issues
* Ensures intake documentation is accurate in the RCA salesforce.com system and other relevant systems/technologies
* Responsible for the accurate collection of fees including co-pays, deductibles and all other out-of-pocket, cash collections (i.e. full self-pay payment plans) required as part of the process
* Reviews and understands insurance eligibility, determines which benefits are available and communicates options to our patient
* Assesses facility and bed availability based on patient needs and schedules logistics for admissions, including reserving a bed, transportation and intervention services as necessary/requested
* Works collaboratively with the Admissions Center team members, field business development team, the facility, and professionals in the community to support desired outcome for our patient
* Works with urgency to obtain the patient's commitment to treatment and provide quick admission into one of our facilities
* Adheres to service levels, goals and metrics that measure the performance of the Admission Center, its team members and its services
* Adheres to all regulatory and compliance policies while exhibiting nothing but compassion, professionalism and care for our patient always
* Will adhere to quality assurance guidelines as evidenced by monthly call reviews, daily maintenance of all systems, email, team members communication, and maintain up to date required training

• Developed strong rapport with patients by actively listening to their concerns and responding empathetically to their needs.

• Provided detailed instructions in personal hygiene care to individuals enabling residents to learn and gain independence
• Remained calm during emergencies and reacted appropriately while following safety procedures and policies for facility
• Reported incidents to supervisor following company procedures and regulations
• Maintained accurate records and documented client data in company databases
• Provided knowledgeable and compassionate service in response to patient questions and concerns
• Developed and maintained therapeutic environment within recovery groups, encouraging open communication
• Assisted in implementing programs to improve patient retention and patient success in treatment
• Kept all appropriate logs in reference to client's work, pay schedule, and work schedule
• Shift reports up to date to communicate with staff.

• Mailed and arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
• Corresponded daily with clients, insurance adjusters, doctors, and attorneys
• Pennsylvania Notary Public commissioned to December 21, 2026
• Verified identification of signee by looking through identification documents, licenses, and passports
• Created and maintained records of notarized items in paper and electronic forms
• Asked signers about validity of information contained in documents
• Documented transactions in notary journal to maintain permanent records.

• Inspired managers and assistant managers to work as cohesive team while overseeing daily activity.
• Viewed all common areas houses cameras for suspicious activity or curfew violations.
• Handled all disciplinary problems once they are at General Manager level and went through proper chain of command
• Picked up all paperwork and rent when due
• Conducted daily inspections of each house weekly and wrote-up for manager to correct issues
• Discharge of residents due to behavioral issues or using
• Communicated with owners on a daily basis.
• Oversaw each house's meeting each week and took minutes.