Matthew Day-Lindsey
Cincinnati,OH
Summary
Resourceful adaptable and driven leader with strong work ethic adept at enhancing production quality with strengths in communication and collaboration and exceptional insight and knowledge of operations in a multitude of facilities in the Amazon Network, from Delivery stations, to customer returns to Non Sortable FC's holding multiple positions. I'm committed to providing efficient and high-quality support in a methodical and organized manner. Proactive and hardworking team player with focused mentality and rigorous approach with remarkable understanding of the operation. Good recordkeeping, data entry and process management skills, as well as forward-thinking and fastidious about maintaining optimal standards.
Overview
5
5
years of professional experience
Work History
Vendor Returns Associate
Amazon
Hebron , KY
08.2023 - Current
- Scanned items using handheld scanners, ensuring accuracy of data input.
- Operated powered industrial trucks to transport products between storage areas or loading docks.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
Patient Access Representative
TriHealth Bethesda North Hospital
Cincinnati, Ohio
12.2022 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Tier I, Fulfillment Associate (IQCA)
Amazon
Monroe, OH
07.2022 - Current
- Communicate product and equipment failure to leadership and reliable departments.
- Investigated inventory discrepancies reported by Operations team
- Reported inventory balances and cycle counts in both the ERP and WMS system.
- Verified computations against physical count of stock
- Operated PC and RF-based computer systems with a high level of accuracy
- Complied at all times with SOX, USDA, FDA, DOT and U.S.
- Attached identifying tags to containers.
- Performed physical inventory cycle counts, and reconcile inventory variances.
Receiving Associate
Amazon
Monroe, OH
01.2023 - 08.2023
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
Tier III, Seasonal Process Assistant.
Amazon
Fort Lauderdale, FL
12.2021 - 06.2022
- Responsible for balancing customer experience and production metrics in Outbound, as well as supervision of all Outbound departments.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Monitored and reported on process performance to verify compliance with established standards.
- Responsible for shift staffing, working with the departments to adjust labor in order to meet ship goals requirements, as well as assisting Area Managers and Operations Managers in running all departments including meeting CPT goals and ensuring the standard work for processing units is followed.
- Continually asses flow of work from picking through sortation, packing and shipping, adjusting triggers as necessary to ensure the shift stays in optimal condition.
- Continuous utilization of software tools as they relate to pick list (i.e. monitoring backlog, workflow, department capacity, Premium and Standard charge, etc).
- Ability to effectively identify and communicate detailed technical issues and escalate to management, facilities and team, as well as timely communication when issues arise that may affect customer experience and production.
Mail Processing Clerk
United Postal Service
Cincinnati, OH
08.2018 - 05.2021
- Under administrative supervision of the United States Postal Service I'm responsible for the set up and operation of mail preparation equipment.
- Technical responsibility in set-up, adjusting, and operating highly sophisticated mail preparation equipment and identifying maintenance requirements (using folders, inserters, addresses).
- Separates and sorts and distributes incoming mail for onward dispatch in sorting sections.
- Provided exceptional customer service to ensure satisfaction in a fast-paced, high-volume environment
- Directed routing and transportation of mail.
Tier I, Process Guide
Amazon
Fort Lauderdale, FL
08.2020 - 01.2021
- Ensure the day to day running of Inbound receive and Stow Departments including safety, staffing and overall supervision of associates, as well as assisting the Area Manager to fulfill production goals during both peak and non-peak periods.
- Ensure that Standard Work Sequence for processing units is consistently followed, as well as coach associates as needed and develop associates in indirect roles such as Unloading, Water Spider, Problem Solvers and Stowing.
- Ensure a successful department performance, through tracking, reporting and feedback of associates performance to provide a high level quality control, eliminating downtime to maximize production by proactively building and managing key working relationships.
- Utilize active listening and communication skills to address associates concerns and escalate issues to leadership when needed to diminish process lags.
- Supervise and motivate team work to maximize the department performance by developing the best protocols and practices following Standard Work.
- Organize, schedule and assign production work across team member for task balance.
- Keep assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents, as well as adhere closely to safety procedures in daily operations and report hazards or accidents to management.
Education
No Degree - Education/ Sociology
Cleveland State University
Cleveland, OH05.2016
High School Diploma -
Moeller High School
Cincinnati, OH05.2012
Skills
- Customer service
- Technical Troubleshooting
- Windows XP/Vista
- Call center experience
- People skills
- Time management
- Multitasking
- Reliable and trustworthy
- Coordination
- Working collaboratively
- Team management
- Team building
- Active listening
- Clerical
- Organizational skills
- Decision-making
- Conflict resolution
- Project planning
- Training & Development
- Critical thinking
- Data management
- Loading and Unloading Procedures
- Delivery Management
- Restocking Abilities
- Shipment Processing
- Issue Resolution
- Safety Practices
Timeline
Vendor Returns Associate
Amazon
08.2023 - Current
Receiving Associate
Amazon
01.2023 - 08.2023
Patient Access Representative
TriHealth Bethesda North Hospital
12.2022 - Current
Tier I, Fulfillment Associate (IQCA)
Amazon
07.2022 - Current
Tier III, Seasonal Process Assistant.
Amazon
12.2021 - 06.2022
Tier I, Process Guide
Amazon
08.2020 - 01.2021
Mail Processing Clerk
United Postal Service
08.2018 - 05.2021
No Degree - Education/ Sociology
Cleveland State University
High School Diploma -
Moeller High School
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