ENRIQUE FLORES
MODESTO,CA
Summary
Dynamic leader with a proven track record at KFC, adept in operations management and fostering team unity. Excelled in enhancing customer satisfaction and streamlining costs, demonstrating exceptional problem-solving and staff management skills. Achieved significant improvements in service delivery by implementing effective training and inventory control strategies. Adaptable and enterprising [Job Title] with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Highly proactive manager with 4 years of experience in team leadership in [Type] industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
KFC
01.2020 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant Waiter
Javis Mexican Restaurant
02.2018 - 01.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Ceres Adult School
Ceres, CA02.2025
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- Hiring Decisions
- Labor Management
- Customer Engagement
- Health Code Compliance
- Talent Development
- Restaurant Promotion
- Schedule Coordination
- Food Preparation
- Business Management
- Sanitation Standards
- Team Management
- Staff Management
- Food Service Background
- Supervisory skills
- Passion for customer satisfaction
- Complaint resolution
- Scheduling Staff
- Problem-Solving
- Money Handling
Certification
- [Area of expertise] License - [Timeframe]
- CM - Certified Manager Certification
Languages
English
Professional Working
Timeline
Restaurant General Manager
KFC
01.2020 - Current
Restaurant Waiter
Javis Mexican Restaurant
02.2018 - 01.2020
High School Diploma -
Ceres Adult School
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