Knowledgeable Auto Parts Specialist with relevant experience in vehicle parts management and customer service in both a parts role for 20+ years and 3 years of service writing. Strengths include most aspects of a dealership parts department, working closely with the service department, and providing technical advice to customers. Have made significant contributions in previous roles by improving efficiency, typically maintaining a top three position in gross profit, and enhancing customer satisfaction through expert knowledge of automotive systems and components.
Work History
Auto Parts Specialist
Quirk Auto Park of Bangor
Processed customer's needs accurately and quickly
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Wrote and recorded orders for merchandise or entered orders into computers.
Operated point of sales and parts lookup computer systems.
Answered inquiries, resolved problems and finalized sales at counter and by telephone.
Provided quotes to customers for requested parts.
Performed cashier duties such as receiving payments from customers and issuing receipts.
Assisted retail, wholesale and service customers with selecting parts for different needs.
Created purchase orders for inventory restocking as needed.
Verified accuracy of invoices, packing slips, and other documents.
Tracked and returned warranty parts and cores as necessary
Supported service department by expertly pulling parts and updating records.