Hi, I’m
Nneka Evelyn
Rockaway,US
Summary
Healthcare management professional with track record of optimizing operational efficiency and improving patient care services. Skilled in team leadership, strategic planning, and regulatory compliance. Known for strong collaboration, adaptability, and results-driven approach. Proficient in financial oversight, staff development, and implementing innovative healthcare solutions. Proven ability to enhance operational workflows and maintain regulatory compliance. Focused on collaborative team efforts and delivering impactful results, known for flexibility and reliability.
Overview
10
years of professional experience
1
Certificate
Work History
Absolute AwakeningsMorris Plains
Case Manager/ Group Faciltator
11.2024 - 03.2026
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Mount Sinai Hospital,/ RWJ Robert WoodNew Jersey
Credentialing Specialist
08.2016 - 03.2026
Job overview
- Managed credentialing processes for healthcare providers, ensuring compliance with hospital standards.
- Reviewed and verified provider documentation to maintain accuracy in credentials database.
- Coordinated communication between departments to streamline credentialing workflows and approvals.
- Assisted in the development of training materials for new staff on credentialing procedures.
- Conducted audits of provider files to identify discrepancies and ensure adherence to regulatory requirements.
- Implemented improvements in credentialing systems, increasing efficiency in application processing times.
- Mentored junior staff on best practices for timely and accurate credentialing submissions.
- Led initiatives to enhance data integrity within the credentialing management system, driving process optimization.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Ensured compliance with industry standards by regularly updating policies and procedures related to credentialing.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
Mount Olive Counseling ClinicMount Olive, NJ
Counselor
02.2024 - 11.2024
Job overview
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Comprehensive Counseling, LLCNew York, New York
Mental Health Counselor
11.2023 - 04.2024
Job overview
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Contributed to a supportive therapeutic environment for diverse clients, addressing their unique mental health needs.
- Improved client outcomes by implementing evidence-based counseling techniques in individual and group therapy sessions.
Education
Grand Canyon UniversityPhoenix, AZ
Master of Science from Family And Marriage Counseling
04.2026
Grand Canyon UniversityPhoenix, AZ
Master Of Science from Christian Counseling of Substance Use Addictive Di
02.2024
University of PhoenixTempe, AZ
Bachelors Of Science from Health Administration
06.2011
CunyNew York, NY
Associate Of Applied Science from Banking And Finance
08.2002
Skills
Facility support
Problem-solving
Case management
Time management
Case documentation
Decision-making
Critical thinking
Data entry and analysis
Crisis intervention
MS office
Patient assessment
Direct patient care
Individualized counseling
Regulatory compliance
Indirect patient care
HIPAA compliance
Verbal and written communication
Goal setting
Ethical judgment
Stress management
Empathy and compassion
Client needs assessments
Timeline
Case Manager/ Group Faciltator
Absolute Awakenings
11.2024 - 03.2026
Counselor
Mount Olive Counseling Clinic
02.2024 - 11.2024
Mental Health Counselor
Comprehensive Counseling, LLC
11.2023 - 04.2024
Credentialing Specialist
Mount Sinai Hospital,/ RWJ Robert Wood
08.2016 - 03.2026
Grand Canyon University
Master of Science from Family And Marriage Counseling
Grand Canyon University
Master Of Science from Christian Counseling of Substance Use Addictive Di
University of Phoenix
Bachelors Of Science from Health Administration
Cuny
Associate Of Applied Science from Banking And Finance
Certification
American counseling Association- member
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