Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brionna Sylvain

Summary

Throughout my career, I've gained extensive experience in customer service across various roles. As a waitress, I honed my interpersonal skills and ability to anticipate and meet customer needs in a fast-paced environment. In my administrative assistant role, I further developed my organizational prowess and attention to detail, ensuring smooth operations and excellent client interactions. As a property manager, I expanded my customer service toolkit, managing tenant relationships, handling inquiries, and resolving issues promptly and effectively. These roles collectively equipped me with a comprehensive understanding of customer service dynamics and a proven track record of delivering exceptional service across different settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Waitress

Cuts Steakhouse
11.2021 - 06.2024

Creating memorable dining experiences for our guests. Greeting customers , taking orders, and ensuring a pleasant dining experience. Being familiiar with the menu items, specials, and ingredients to answer customer questions. Delivering food and drinks to tables, ensuring correct placement and presentation. Recommending additional items such as desserts, appetizers, or drinks to enhance the customer's experience. Collaborating with kitchen staff, bartenders, and other servers to ensure efficient service. Addressing customer complaints or issues promptly and effectively. Adhering to health and safety regulations, as well as restaurant policies and procedures.

Administrative Assistant/ Property Manager

Lacy Baaheth & Associates
07.2016 - 10.2021

Answering phones, responding to emails, and handling inquiries from clients, prospective buyers or tenants, and other stakeholders. Coordinating appointments for property showings, meetings, and other events on behalf of the broker and agents. Organizing and maintaining physical and digital files related to properties, clients, contracts, and transactions. This includes ensuring all paperwork is properly filled out and filed. Uploading property listings to multiple listing services (MLS) and ensuring they are accurate and up-to-date. Helping to coordinate real estate transactions by preparing contracts, purchase agreements, and other necessary documents. This may also involve liaising with clients, agents, lenders, and attorneys. Advertising vacant units or properties to attract prospective tenants. Showing rental units to potential tenants and highlighting property features. Implementing strategies to minimize vacancies and maximize occupancy rates.

Administrative Staff

Plantation Village Retirement Home
05.2013 - 06.2016

Greeting visitors and residents. Answering phone calls and directing inquiries. Managing appointments and scheduling. Maintaining accurate and up-to-date resident files and records. Handling admissions and discharge paperwork. Ensuring confidentiality and compliance with privacy regulations. Scheduling appointments, coordinating resident activities, and managing calendars for events and meetings. Handling billing and invoicing for residents, manage accounts receivable and payable, and assist with financial transactions.

Education

High School Diploma -

Topsail High School
Hampstead, NC
05-2011

Skills

  • Excellent written and oral communication skills
  • Develops positive workplace relationships
  • The ability to adapt to changing circumstances and learn new skills quickly in today's fast-paced work environments
  • Attention to detail
  • The ability to manage emotions both in oneself and in others
  • Administrative experience & comfortability with documentation and record-keeping
  • Balancing multiple tasks in waitressing and administration demonstrating the ability to manage time effectively
  • Problem Solving

Accomplishments

Employee Of The Year Cuts Steakhouse January 2024

Certification

Adjuster License, North Carolina Department of Insurance, Oct 2024

Timeline

Waitress

Cuts Steakhouse
11.2021 - 06.2024

Administrative Assistant/ Property Manager

Lacy Baaheth & Associates
07.2016 - 10.2021

Administrative Staff

Plantation Village Retirement Home
05.2013 - 06.2016

High School Diploma -

Topsail High School
Brionna Sylvain