Sukrut Phansekar
Technical PO
Rockville,MD
Summary
Dynamic and results-driven product owner with over 18 years of experience managing enterprise software applications across diverse sectors, including retail, healthcare, pharmaceuticals, regulatory, finance, and energy. Expertise in product management and project/program management, complemented by a strong foundation in cybersecurity practices. Proven ability to lead cross-functional teams and deliver innovative solutions that drive business success. Committed to leveraging extensive industry knowledge to enhance product performance and meet evolving market demands.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Senior Technical Product Manager/Partner
Starbucks Coffee Company
09.2021 - 08.2025
- Designed and implemented the Revenue Transaction Data Exchange (RTDX) at Starbucks, a centralized data hub that streamlines the ingestion and syndication of ~20 million daily sales transactions across four ownership types from 36,000+ stores in 84 countries.
- Designed ‘Replay Request’ process & ‘Control Events’ for data quality standards.
- Translated complex business requirements into functional and technical specifications to support ingestion of 9 million daily sales transactions from four distinct POS systems across 13,000+ stores in North America.
- Developed functional & technical specifications for ingesting & syndicating EMEA (Europe, Middle East & Africa) sales transaction data via the Starbucks Digital Service (SDS) platform, covering four ownership types across ~5,000 stores and approximately 2 million daily transactions.
- Created functional and technical specifications for ingesting four key file types—Store P&L, Market P&L, Weekly Sales, and Monthly Digital Metrics as part of re-engineering the self-submit process at Starbucks.
- Created product backlog in Jira, created & managed product scope & time line, designed product release pipeline & schedule, worked with upstream & downstream data producers to fix data issues & increase adoptability.
- Conducted daily scrum calls, bi-weekly refinement & sprint planning, quarterly release planning & story mapping sessions.
- Designed API end points, wrote API contracts as part of technical documentation, acted as point of contact between senior leadership team, engineering teams and upstream data producers.
- Managed global operation support team by providing guidance on resolving daily data issues, created process to streamline work across cross functional teams, provided weekly updates to senior leadership team.
Cyber Security Product Owner/Consultant
Federal Employee Program Operation Centre (FEPOC)
08.2018 - 08.2021
- Implemented SailPoint, a COTS product, as Identity and Access Management (IAM) tool for FEPOC.
- Elicited requirements for the birth right access provisioning that will be handled by Sail Point.
- Upgraded physical infrastructure and operating system (OS) version for Axway Secure Transport services used by FEPOC to send & receive files between 35 different Blue Cross Blue Shield (BCBS) plans and 20+ vendors throughout United States, in record time of 7 months.
- Elicited requirements for Database Activity Monitoring (DAM) project, to monitor, scan and protect all environments where super VIP data resides.
- Re-engineered the process of scanning & deidentifying toxic data (PHI & PII) in 53 different environments.
- Led efforts for conducting NIST assessment with external partner PricewaterhouseCoopers (PwC).
- Conducted JAD session with CISO, security architects and the management team for eliciting business requirements and decomposing business requirements into functional requirements/statements.
- Created product backlog in Jira, acted as the release manager for all security owned products and provided guidance on monthly releases, managed product timelines & budget, conducted sprint planning, backlog refinement, mid-sprint reviews & sprint retro ceremonies.
Product Owner/Consultant
US Food and Drug Administration (FDA)
02.2018 - 07.2018
- Designed & implemented custom Business Intelligence (BI) solutions, in servant leadership role, to departments such as OGCP (Office of Good Clinical Practices), CDER (Center for Drug Evaluation & Research)-OM (Office of Management), CDER-OND (Office of New Drugs) & CTP (Center for Tobacco Products).
Product Owner/Consultant
United States Department of Agriculture (USDA)
05.2017 - 02.2018
- Delivered Release 1 of SNAP Workflow & Information Management (SWIM) project for Food & Nutrition Services (FNS) at United States Department of Agriculture (USDA) in record time of 8 weeks.
- Created wireframes & user stories for release 2 of SWIM project.
- Conducted JAD sessions with development and design teams.
- Weekly reports and status updated to upper management at FNS.
Product Owner/Consultant
Discovery Communications
01.2017 - 04.2017
- Upgraded media deliverable module of Producer’s Portal application to allow users worldwide to submit digital media (audio & video) in record time of 8 weeks.
Product Owner/Consultant
AARP Inc.
03.2016 - 12.2016
- Implemented/automated payroll process for Experience Corps. program at AARP via Salesforce, within record time of 5 months, which allows around 5000 volunteers across multiple states to be enrolled in stipend eligible assignments, submit timecards, and receive stipends for work rendered.
- Payroll processing time reduced by 50%.
Product Owner/ITIL Consultant
Freddie Mac
06.2015 - 02.2016
- Improved business continuity at Freddie Mac to 90% by mapping orphan infrastructure, in BMC Remedy CMDB (Configuration Management Database System) through business process re-engineering.
Sr. Systems Analyst
CareFirst
10.2014 - 05.2015
Systems Analyst
Wisetek Providers, Inc.
03.2014 - 09.2014
Senior Business Analyst/Consultant
AES Corporation
10.2013 - 02.2014
Senior Systems Analyst
CTIS, Inc.
07.2009 - 09.2013
Business Analyst
E Vision Consulting
11.2008 - 06.2009
Business Analyst/ Intern
Welch Allyn Inc.
02.2007 - 11.2008
Education
Master of Science - Engineering Management
Syracuse University
01.2007
Bachelors - Mechanical Engineering
Mumbai University
01.2002
Diploma - Mechanical Engineering
Mumbai University
01.1999
Skills
Cloud Infrastructure (Azure/AWS/GCP)
Certification
Certified SAFe 6 Product Owner/ Product Manager
Skill Summary
Result driven product owner with 18+ years of experience in handling multiple retail, healthcare, pharmaceutical, regulatory, finance and energy sector related enterprise software applications. Proficient in product management, project/program management, cyber security practices. Working towards CISM & SAFe PO certifications.
Accomplishments
· Designed & implemented Revenue Transaction Data Exchange (RTDX) at the Starbucks. RTDX is a data hub that streamlines data flow of ~20 million distinct sales transactions daily, across 4 ownership types, from over 36000+ stores in 84 countries. Designed & implemented Control Record & Replay mechanism to ensure data quality standard.
· Upgraded physical infrastructure and operating system (OS) version for Axway Secure Transport services used by FEPOC to send & receive files between 35 different Blue Cross Blue Shield (BCBS) plans and 20+ vendors throughout United States, in record time of 7 months. Led efforts for performing a proof of concept (POC) for Micro Segmentation of critical infrastructure in Production and other higher environments.
· Designed and implemented Demo & Disaster Waiver modules of the SWIM (SNAP Workflow Information management) application for Supplemental Nutrition Assistance Program at Unites States Department of Agriculture (USDA) in record time of 10 weeks.
· Upgraded media deliverable module of Producer’s Portal application to allow producer’s worldwide to submit media (audio & video) deliverables in record time of 8 weeks.
· Implemented/automated payroll process for Experience Corps. Program at AARP, within record time of 5 months, which allows around 5000 volunteers across multiple states to be enrolled in stipend eligible assignments, submit timecards, and receive stipends for work rendered. The payroll processing time was reduced by 50%.
· Spearheaded efforts to integrate 6 different data sources with Salesforce. Created 15 different monthly reports that are delivered to various external AARP partners, in record time of 5 months.
Timeline
Senior Technical Product Manager/Partner
Starbucks Coffee Company
09.2021 - 08.2025
Cyber Security Product Owner/Consultant
Federal Employee Program Operation Centre (FEPOC)
08.2018 - 08.2021
Product Owner/Consultant
US Food and Drug Administration (FDA)
02.2018 - 07.2018
Product Owner/Consultant
United States Department of Agriculture (USDA)
05.2017 - 02.2018
Product Owner/Consultant
Discovery Communications
01.2017 - 04.2017
Product Owner/Consultant
AARP Inc.
03.2016 - 12.2016
Product Owner/ITIL Consultant
Freddie Mac
06.2015 - 02.2016
Sr. Systems Analyst
CareFirst
10.2014 - 05.2015
Systems Analyst
Wisetek Providers, Inc.
03.2014 - 09.2014
Senior Business Analyst/Consultant
AES Corporation
10.2013 - 02.2014
Senior Systems Analyst
CTIS, Inc.
07.2009 - 09.2013
Business Analyst
E Vision Consulting
11.2008 - 06.2009
Business Analyst/ Intern
Welch Allyn Inc.
02.2007 - 11.2008
Bachelors - Mechanical Engineering
Mumbai University
Diploma - Mechanical Engineering
Mumbai University
Master of Science - Engineering Management
Syracuse University