Summary
Overview
Work History
Education
Skills
Timeline
Server

Sophia Zofkie

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Customer-savvy bartender accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse Steakhouse
Muncie, IN
02.2022 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Greeks Pizzeria
Muncie, IN
10.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

Twin Peaks Restaurants
Indianapolis, IN
09.2021 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Bartender/ Server

Bubbaz Bar And Grill
Indianapolis, IN
05.2021 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Hostess

Pier 48 Oyster Bar
Indianapolis, IN
01.2020 - 03.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

Bachelor of Arts - A Major in Spanish And Linguistic Studies

Ball State University
Muncie, IN
05.2024

Skills

  • Special Requests and Substitutions
  • Ability to Lift over 30 Pounds
  • Food and Beverage Service
  • communication
  • Transactions and Cash Handling
  • High-Volume Dining
  • Specials Promotion and Upselling
  • Cool Under Pressure
  • flexible with hours
  • detail oriented
  • steadfast work ethic
  • Menu Memorization and Presentation

Timeline

Server

Texas Roadhouse Steakhouse
02.2022 - Current

Server

Twin Peaks Restaurants
09.2021 - 03.2022

Bartender/ Server

Bubbaz Bar And Grill
05.2021 - 09.2021

Hostess

Pier 48 Oyster Bar
01.2020 - 03.2020

Server

Greeks Pizzeria
10.2019 - Current

Bachelor of Arts - A Major in Spanish And Linguistic Studies

Ball State University

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Sophia Zofkie