Patricia Teske
Newark,NJ
Summary
Outgoing and customer-oriented Patient Access Specialist believes strongly in good customer service delivery during patient registration process. Bilingual in Spanish which is beneficial for my career, I also have strong organizational skills and my work ethic are key to my success in the healthcare setting. During my thirty years as a patient registrar I have developed a superior interpersonal and oral communication abilities with patients, coworkers and physicians.
Overview
35
35
years of professional experience
Work History
SENIOR PATIENT ACCOUNTS REPRESENTATIVE
ST. JOSEPH'S MEDICAL CENTER
04.2018 - Current
- Interviewing patients as they came into the hospital as a frontline staff
- Utilizing excellent customer service skills to gather needed information
- Entering patient data into the hospital's electronic system
- Reports and charging out super bills for patient's accounts
SENIOR PATIENTS ACCESS CLERK/UNIT CLERK
ST MICHAEL'S MEDICAL CENTER
05.1989 - Current
- Interviewed patients as they came into the hospital as a frontline staff
- Utilized excellent customer service skills to gather needed information
- Entered patient data into the hospital's electronic system
- Trained and supervised employees
- Bed coordinator of 100 to 250 inpatient hospital beds
- Obtained NOA for emergency room admissions and collecting co-payments
Education
DIPLOMA 2 - undefined
EAST SIDE HIGH SCHOOL
Skills
Strong focus on good customer service delivery
Solid skill at patient registration procedures
Strong telephone and communication abilities
Good knowledge of medical terminology, diagnostic CPT 10 codes and insurance verification
Understands patient confidentiality and HIPAA rules
Excellent data entry and patient interviewing skills
Clear understanding of insurance options that are available to patients
Strives to make patient registration process as pleasant as possible
Excellent interpersonal skills
Collecting patient's documentation for the registration process
Knowledgeable with the following applications systems: Sorian, Athenia, Cerner, Epic, Tele-Tracking, SMS, Relay, Picis, Ahiqa and Passport
Timeline
SENIOR PATIENT ACCOUNTS REPRESENTATIVE
ST. JOSEPH'S MEDICAL CENTER
04.2018 - Current
SENIOR PATIENTS ACCESS CLERK/UNIT CLERK
ST MICHAEL'S MEDICAL CENTER
05.1989 - Current
DIPLOMA 2 - undefined
EAST SIDE HIGH SCHOOL