Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Delia Lenson

San Jacinto,CA

Summary

Enthusiastic Sales Floor Supervisor with 5 years supporting sales team and customer base. Involved in sales process from beginning to end. Developed warm, professional relationships with customers. Repeat business made up 45% of sales each year. Results-driven Sales floor Supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Overview

19
19
years of professional experience

Work History

Sales Floor Supervisor

Burlington
Hemet
11.2017 - Current
  • Trained and supported sales force with closing deals.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Assisted customers with Brand names selection through carefully curated questions.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Identified, qualified and closed business opportunities for achieving goals.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Department Manager

Walmart
Beaumont, CA
04.2017 - 11.2019
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Waitress

Olive Garden Restaurant
Santa Ana, CA
05.2006 - 04.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.

Hostess

Black Angus
Tustin, CA
11.2004 - 11.2006
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
06.1993

Skills

  • Implementing Pricing Strategies
  • Scheduling and Time-Tracking
  • Sales Leadership
  • Health and Safety Procedures
  • Team Building and Motivation
  • Cash Handling and Reconciliation
  • Decision Making
  • Computer Proficiency
  • Inventory Management
  • Flexible Work Schedule
  • Delegation and Supervision
  • Staff Coaching and Training
  • Willingness to Learn
  • Departmental Procedures
  • Business Acumen

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Floor Supervisor

Burlington
11.2017 - Current

Department Manager

Walmart
04.2017 - 11.2019

Waitress

Olive Garden Restaurant
05.2006 - 04.2016

Hostess

Black Angus
11.2004 - 11.2006

High School Diploma -

Santa Ana High School

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Delia Lenson