Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Dock Supervisor
Estes
04.2022 - 01.2024
Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
Implemented loading dock process and productivity improvements.
Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
Loaded trucks and properly secured items to prevent damage during transportation.
Improved safety standards with regular inspections and adherence to company protocols.
Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
Reduced operational costs through effective management of personnel, equipment, and materials.
Maintained accurate records of shipment details, ensuring all documentation was complete and up to date.
Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
Hired and trained [Number] new personnel in safety practices, employer policies, performance requirements and job duties.
Scheduled shifts and shift changes to accommodate workload and customer needs.
Outbound Dock Supervisor
ABF Freight
08.2021 - 04.2022
Reported and established key performance metrics to monitor and meet company goals.
Performed pre-shift and post-shift inspections of dock equipment.
Coordinated cross-functional teams to address complex logistical challenges in the shipping process efficiently.
Developed standard operating procedures for team to follow and maintained records of activities.
Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Met or exceeded production goals and objectives by following strict procedures.
Perform other duties as assigned.
Outbound Operations Supervisor
YRC Worldwide Inc.
11.2019 - 08.2021
Increased customer satisfaction with timely product deliveries by maintaining open communication between the warehouse team, carriers, and customers.
Reduced order processing times through close monitoring of staff performance and providing constructive feedback for improvement.
Participated in regular meetings with senior management to discuss departmental progress, share insights on operational challenges, and propose solutions for continued growth and improvement.
Led by example in maintaining a high standard of professionalism among warehouse staff, fostering a positive work environment conducive to productivity and collaboration.
Improved warehouse efficiency by streamlining outbound processes and implementing effective scheduling strategies.
Coordinated transportation schedules to maximize delivery efficiency while minimizing costs associated with carrier services.
Enhanced overall team performance by recognizing individual achievements and promoting a culture of continuous improvement within the workplace.
Worked closely with personnel, customers, and contractors to resolve problems.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Motivated workers to exceptional performance through implementation of new strategies.
Logistic Dispatch Supervisor
JW Logistics
05.2014 - 10.2019
Supervised team of Number employees and provided training focused on maximizing overall performance.
Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Created a positive work environment through open communication channels and fostering teamwork among staff members.
Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
Work with vendor managers to manage drivers and ensure that all projected freight is loaded, delivered and verified in a timely manner.
Education
High School Diploma -
Randallstown High School
Randallstown, MD
06.2005
Skills
Superb analytical and problem solving skills
Capable of making difficult decisions with confidence while maintaining the best interest of the customer and company
Excellent leadership and communication skills
Excellent computer skills and very proficient in Microsoft Office, Microsoft Excel and a plethora of experience with programs such as Datrac, TMW systems, AS 400 (expert level), and programs used to dispatch both city and road drivers
Timeline
Dock Supervisor
Estes
04.2022 - 01.2024
Outbound Dock Supervisor
ABF Freight
08.2021 - 04.2022
Outbound Operations Supervisor
YRC Worldwide Inc.
11.2019 - 08.2021
Logistic Dispatch Supervisor
JW Logistics
05.2014 - 10.2019
High School Diploma -
Randallstown High School
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