Francine Harrison
Savannah,GA
Summary
Dynamic Assistant Manager with a proven track record at Big Lots Stores, Inc., excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, driving increased sales and customer satisfaction. Skilled in financial reporting and marketing strategies, fostering a collaborative work environment to achieve business goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Big Lots Stores, Inc.
03.2016 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Liz Claiborne
01.2007 - 03.2011
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associates Of Liberal Studies - Liberal Arts
Saint Leo University
Saint Leo, FL 08.2004 - 06.2008
Skills
- Customer service
- Money handling
- Cashier and inventory
- Time management
- Staff training and development
- Planogram
- Team building
- Project management abilities
- Scheduling and planning
- Microsoft office expertise
- Hiring and training
- Store opening and closing
Timeline
Assistant Manager
Big Lots Stores, Inc.
03.2016 - 07.2024
Assistant Manager
Liz Claiborne
01.2007 - 03.2011
Associates Of Liberal Studies - Liberal Arts
Saint Leo University
08.2004 - 06.2008
Similar Profiles
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.
Kemela HardingKemela Harding
Cashier/Stock Team Member at Big Lots Stores, Inc.Cashier/Stock Team Member at Big Lots Stores, Inc.
Marla MMarla M
Grocery Stocker at Big Lots Stores, Inc.Grocery Stocker at Big Lots Stores, Inc.
Erika A EastmanErika A Eastman
Intensive Needs Special Education Teacher/ Case Manager at Applied ABCIntensive Needs Special Education Teacher/ Case Manager at Applied ABC
Imani TimmonsImani Timmons
Patient Care Technician at St Joseph HospitalPatient Care Technician at St Joseph Hospital