Julliette Ramos
North Charleston,SC
Summary
Driven BOH Team Member with a proven track record at Hudson Group Inc., Mentored new hires, boosting team efficiency and morale. Skilled in sanitation practices and problem-solving, consistently upheld high standards, achieving positive customer feedback and reducing wait times.
Overview
17
17
years of professional experience
Work History
BOH Team Member
Hudson Group Inc.
North Charleston, SC
05.2024 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored 25-40 new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Served as liaison between BOH team members and management regarding operational needs or concerns.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Crossed trained in all areas for the franchise Chick-fil-A for Hudson in Charleston international airport.
Cook Leader
Delaware North
North Charleston, SC
06.2022 - 05.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared 150 meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Toggled back in forth, when needed, to assist teammates, to get the job done at different units in the airport. Was positioned in a fast-paced bar, with a two-man crew.
Travel Consultant
Telus International
Ladson, SC
11.2021 - 05.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Worked as a travel consultant, handled calls for Platinum card members, for American Express in booking air and hotel bookings and flights.
Customer Service Representative
Alorica
North Charleston, SC
04.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Work for 10 campaigns, giving exceptional customer service.
Customer Service Representative
Humana
Cary, NC
07.2018 - 02.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled calls for 40-100 senior citizens dealing with their Medicare policies, go into detail to explain to each member what benefits were available in their insurance policy.
Server
Kiscoseniorliving
Raleigh, NC
01.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Serving over 150 retirees for breakfast, lunch and dinner, was responsible for making a fine dining experience.
Crew Leader
Hardee's Restaurant
Raleigh, NC
10.2013 - 07.2017
- Trained 20 employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Cashed out orders, was in charge of keeping the front line in order for customers to be heard and get orders repeated back to them.
Housekeeper
ERMC
Colonial Heights, VA
08.2010 - 10.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in 2 commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responsible for cleaning restrooms, wiping tables, sweeping, Scraping gum off floors, dumping trash, within maintaining a clean mall for customers.
Cashier
Five Guys
Colonial Heights, VA
01.2010 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Was responsible for taking 100 orders daily, and collecting money. Cleaned the lobby and restrooms. Prepped food and cook orders.
Supervisor
Kiddie Kandids
Glen Allen, VA
06.2007 - 01.2010
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Was responsible for taking beautiful pictures for families. Design pictures, and sold picture packages, helped assist and supervised team members with photos.
Education
High School Diploma -
Chester Career College
Chester, VA06.2005
Skills
- Sanitation Procedures
- Stock production
- Menu Planning
- Roasting methods
Timeline
BOH Team Member
Hudson Group Inc.
05.2024 - Current
Cook Leader
Delaware North
06.2022 - 05.2024
Travel Consultant
Telus International
11.2021 - 05.2022
Customer Service Representative
Alorica
04.2020 - 01.2021
Customer Service Representative
Humana
07.2018 - 02.2020
Server
Kiscoseniorliving
01.2017 - 03.2018
Crew Leader
Hardee's Restaurant
10.2013 - 07.2017
Housekeeper
ERMC
08.2010 - 10.2011
Cashier
Five Guys
01.2010 - 08.2011
Supervisor
Kiddie Kandids
06.2007 - 01.2010
High School Diploma -
Chester Career College