Julliette Ramos
North Charleston,SC
Summary
Driven BOH Team Member with a proven track record at Hudson Group Inc., Mentored new hires, boosting team efficiency and morale. Skilled in sanitation practices and problem-solving, consistently upheld high standards, achieving positive customer feedback and reducing wait times.
Overview
17
17
years of professional experience
Work History
BOH Team Member
Hudson Group Inc.
05.2024 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored 25-40 new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Served as liaison between BOH team members and management regarding operational needs or concerns.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Crossed trained in all areas for the franchise Chick-fil-A for Hudson in Charleston international airport.
Cook Leader
Delaware North
06.2022 - 05.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared 150 meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Toggled back in forth, when needed, to assist teammates, to get the job done at different units in the airport. Was positioned in a fast-paced bar, with a two-man crew.
Travel Consultant
Telus International
11.2021 - 05.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Worked as a travel consultant, handled calls for Platinum card members, for American Express in booking air and hotel bookings and flights.
Customer Service Representative
Alorica
04.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Work for 10 campaigns, giving exceptional customer service.
Customer Service Representative
Humana
07.2018 - 02.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled calls for 40-100 senior citizens dealing with their Medicare policies, go into detail to explain to each member what benefits were available in their insurance policy.
Server
Kiscoseniorliving
01.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Serving over 150 retirees for breakfast, lunch and dinner, was responsible for making a fine dining experience.
Crew Leader
Hardee's Restaurant
10.2013 - 07.2017
- Trained 20 employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Cashed out orders, was in charge of keeping the front line in order for customers to be heard and get orders repeated back to them.
Housekeeper
ERMC
08.2010 - 10.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in 2 commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responsible for cleaning restrooms, wiping tables, sweeping, Scraping gum off floors, dumping trash, within maintaining a clean mall for customers.
Cashier
Five Guys
01.2010 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Was responsible for taking 100 orders daily, and collecting money. Cleaned the lobby and restrooms. Prepped food and cook orders.
Supervisor
Kiddie Kandids
06.2007 - 01.2010
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Was responsible for taking beautiful pictures for families. Design pictures, and sold picture packages, helped assist and supervised team members with photos.
Education
High School Diploma -
Chester Career College
Chester, VA06.2005
Skills
- Sanitation Procedures
- Stock production
- Menu Planning
- Roasting methods
Timeline
BOH Team Member
Hudson Group Inc.
05.2024 - Current
Cook Leader
Delaware North
06.2022 - 05.2024
Travel Consultant
Telus International
11.2021 - 05.2022
Customer Service Representative
Alorica
04.2020 - 01.2021
Customer Service Representative
Humana
07.2018 - 02.2020
Server
Kiscoseniorliving
01.2017 - 03.2018
Crew Leader
Hardee's Restaurant
10.2013 - 07.2017
Housekeeper
ERMC
08.2010 - 10.2011
Cashier
Five Guys
01.2010 - 08.2011
Supervisor
Kiddie Kandids
06.2007 - 01.2010
High School Diploma -
Chester Career College