Liliana Andres
INGLEWOOD,CA
Summary
Dedicated Shopper with high attention to detail and commitment to accuracy. Processed 100% of customer orders without errors. Excellent communication skills, strong work ethic and punctuality contributed to outstanding results. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
5
5
years of professional experience
Work History
Amazon Shopper
Amazon Wholefoods
El Segundo, CA
10.2021 - 03.2022
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Coffee Barista
The Wonderful Company LLC
Los Angeles, CA
04.2018 - 03.2020
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Coffee Barista
Coffee Bean & Tea Leaf
City of Los Angeles, CA
08.2017 - 04.2018
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
Laser Machine Operator
Permaswage
Gardena, CA
07.2013 - 08.2015
- Located proper tooling, checked heights and adjusted settings.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Inspected completed work for conformance with specifications using visual and dimensional evaluations.
Education
No Degree - Culinary Arts: Baking 1
Maxine Waters Employment Preparation Center
Los Angeles, CANo Degree - OFFICE ASSISTANT
LOS ANGELES JOB CORPS
Los Angeles, CAHigh School Diploma -
S.C.I.E.S
Lancaster, CA06.2007
Skills
- Heavy Lifting
- Customer Preferences
- Operational Safety
- Inventory Records
- Food Preparation
- Cash Counting
- Daily Logs
- Item Scanning
- Verifying Order Accuracy
- Mobile Applications
- Purchase Recommendations
- Personal Shopping
- Customer Service
Timeline
Amazon Shopper
Amazon Wholefoods
10.2021 - 03.2022
Coffee Barista
The Wonderful Company LLC
04.2018 - 03.2020
Coffee Barista
Coffee Bean & Tea Leaf
08.2017 - 04.2018
Laser Machine Operator
Permaswage
07.2013 - 08.2015
No Degree - Culinary Arts: Baking 1
Maxine Waters Employment Preparation Center
No Degree - OFFICE ASSISTANT
LOS ANGELES JOB CORPS
High School Diploma -
S.C.I.E.S
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