SERGIO CUSNER
Ventura,CA
Summary
Seasoned landscape professional with over 20 years of landscaping and contracting experience. Possesses an intimate understanding of industry pricing standards and a proven track record of generating business growth from new and existing accounts. Applies deep industry knowledge to effectively manage accounts and coordinate projects. Native in Spanish and fluent in Hebrew.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cicileo Landscapes Inc
09.2015 - 10.2021
- Oversee the maintenance activities of residential and commercial accounts including scheduling and dispatching, inventory management, employee training, and client communication
- Conduct weekly foreman and safety meetings
- Train and mentor employees on horticultural best practices (e.g
- Fertilization, pruning, irrigation)
- Direct crew activities to ensure compliance with safety regulations
Account Manager
Steve Hanson Landscaping Inc
04.2015 - 09.2015
- Maintained accounts for high-net-worth, residential estates and municipal preservation sites
- Managed account operations, including new account onboarding, crew scheduling, inventory sourcing and supervisor training
- Applied best practices for well water quality assurance and water resource management
Account Manager
FormLA Landscaping
05.2014 - 03.2015
- Oversaw maintenance accounts for the firm, emphasizing its commitment to sustainable landscaping designs
- Specialized in organic landscaping solutions that feature California’s native vegetation and horticulture
- Composed weekly/bi-weekly emails to clients in order to guarantee customer satisfaction and maintain strong relationships
- Identified opportunities for additional installations to generate follow-on business growth
Account Manager/ Project Coordinator
Four Seasons Landscaping
09.2012 - 05.2014
- Coordinated a range of firm-wide operations including pricing and bidding, project/account management
- Individually responsible for securing over $300,000 in construction project revenues, over $100,000 in annual maintenance account contracts, and $12,000 in tree trimming sales
- Oversaw daily progress on accounts and construction projects to confirm that contracts are being properly administered and firm-wide resources are being efficiently deployed
- Communicated with customers on a regular basis order to maintain client relationships, address potential concerns, and ensure that customers are receiving exceptional service
- Managed operations of 18 direct reports, including 3 Field Supervisors and 15 Site Foremen
IT/Home Entertainment System Specialist
Manse Labs
01.2006 - 01.2012
- Provided installation and maintenance services for multiple IT and home entertainment systems
- Personally served, managed and expanded clientele list, generating organic business growth
- Completed CEI College’s CompTIA A+, Windows 2000 Network Administration, and Hubbell cabling certifications for demonstrated proficiency in computer technology, networking, and security
- Successfully passed all California state exams for certified home inspection and appraisal
President-Operations Manager
CalScape, Thrifty Tree Service
01.1994 - 01.2006
- Co-founded firm specializing in commercial and residential site maintenance, enhancements, installations, and tree service
- Managed maintenance contracts and client relations for over 70 commercial landscaping accounts
- Generated business development by sourcing leads, costing, and successfully submitting take-offs
- Arranged monthly site walkthroughs with property management agents, identified additional property needs and improved maintenance procedures
- Hired and supervised subcontractors, day laborers and landscape crews ranging in size from 3 to 17 people
Education
U.S Grant Highschool
Van Nuys, CAGeneral Education
LA Valley College
Van Nuys, CASkills
- PROFESSIONAL SKILLS
- Management
- Vast experience in deploying resources (transportation, equipment, labor, inventory, etc) across multiple
- Projects
- Aptitude for evaluating, negotiating with, and purchasing from vendors
- Familiarity with administrating company payroll, insurance, expense and other business-related claims
- Communication
- Aptitude for interacting with clients to ensure exemplary customer satisfaction
- Experience in effectively coordinating daily, weekly and monthly schedules for residential and commercial
- Site projects
- Proficiency in
- Microsoft Office products (Word, PowerPoint, Excel), Quicken, Quickbooks
Certification
Commercial Account Maintenance & Enhancement Staffing & Personnel Management Pricing Customer Relations
Low Voltage Lighting Irrigation Custom Installations Soil Enrichment Drainage Systems Aquatic Systems
Timeline
Operations Supervisor
Cicileo Landscapes Inc
09.2015 - 10.2021
Account Manager
Steve Hanson Landscaping Inc
04.2015 - 09.2015
Account Manager
FormLA Landscaping
05.2014 - 03.2015
Account Manager/ Project Coordinator
Four Seasons Landscaping
09.2012 - 05.2014
IT/Home Entertainment System Specialist
Manse Labs
01.2006 - 01.2012
President-Operations Manager
CalScape, Thrifty Tree Service
01.1994 - 01.2006
U.S Grant Highschool
General Education
LA Valley College
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