Tameka Jackson
Sacramento,CA
Summary
Excelled in independent work settings, rapidly acquiring new skills and contributing to team success.
Achieved high customer satisfaction ratings through effective multitasking and time management. Enhanced customer experiences by addressing needs promptly and professionally. Delivered memorable interactions that contributed to repeat business.
Overview
13
13
years of professional experience
Work History
Housing Program Technician 1
SHRA
04.2025 - Current
- Oversaw program compliance and documentation processes to guarantee adherence to regulatory standards.
- Facilitated project timeline coordination and deliverable management to enhance team communication.
- Designed training materials and facilitated workshops to improve staff comprehension of program guidelines.
- Evaluated program data to uncover trends that drive strategic decision-making for process enhancements.
Housing Assistant
SHRA
12.2021 - Current
- Provided assistance to tenants with housing applications and paperwork.
- Organized and maintained tenant files, lease agreements, and other records.
- Answered incoming calls and responded to emails from tenants regarding questions or concerns.
- Performed administrative tasks such as typing correspondence, filing documents, scheduling appointments.
- Advised tenants on their rights under local landlord-tenant laws.
- Performed statistical collection to track tenant communication and applicant data.
Customer Service Representative
HealthSherpa
09.2021 - 12.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Referred unresolved customer grievances to designated departments for further investigation.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
ManpowerGroup
01.2019 - 07.2020
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Driver, Warehouse Orders
Amazon
11.2019 - 06.2020
- Delivered goods to specified destinations in a timely manner.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Transported and safely delivered items to prevent damage or loss.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Customer Service Representative
Health Partners Home Care
03.2019 - 12.2019
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Driver
Easy Lift Transportation
11.2017 - 07.2018
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained cleanliness of interior and exterior of vehicle.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Managed customer complaints professionally and courteously.
- Followed company policies and procedures related to driver conduct on the road.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Maintained valid driver's license at all times according to state regulations.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Offered riders information about local attractions and restaurants.
- Followed regular schedule of pickups for individual customers and groups.
Caregiver
IHHS
01.2015 - 11.2016
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Front Desk Clerk
Energy Design
10.2012 - 11.2013
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors to provide information and direct to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Trained new employees on proper use of software applications related to front desk operations.
Education
High School Diploma -
Lincoln Academy
Lincoln, CA06-2008
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Executed problem-solving strategies to identify and resolve operational challenges
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through effective teamwork Contributed to a positive work environment by promoting cooperative efforts among team members
- Demonstrated exceptional organizational skills to streamline project workflows
- Ensured consistent reliability of systems and processes
- Implemented effective coping techniques to enhance emotional resilience
- Demonstrated commitment to professional standards and ethical practices
- Assisted in managing multiple tasks simultaneously to support team objectives Coordinated schedules and resources to facilitate project completion Provided administrative support to enhance workflow efficiency
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted individuals in accessing housing resources Provided guidance on available support services Facilitated connections between clients and housing assistance programs
- Demonstrated adaptability and flexibility in dynamic work environments
- Streamlined application processes to enhance efficiency and accuracy
- Streamlined task prioritization processes to enhance workflow efficiency
- Conducted comprehensive client screening to assess eligibility and suitability
Timeline
Housing Program Technician 1
SHRA
04.2025 - Current
Housing Assistant
SHRA
12.2021 - Current
Customer Service Representative
HealthSherpa
09.2021 - 12.2021
Driver, Warehouse Orders
Amazon
11.2019 - 06.2020
Customer Service Representative
Health Partners Home Care
03.2019 - 12.2019
Customer Service Representative
ManpowerGroup
01.2019 - 07.2020
Driver
Easy Lift Transportation
11.2017 - 07.2018
Caregiver
IHHS
01.2015 - 11.2016
Front Desk Clerk
Energy Design
10.2012 - 11.2013
High School Diploma -
Lincoln Academy