Summary
Overview
Work History
Education
Skills
Training
Timeline
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Fatima Azimi

Roseville,CA

Summary

With a solid background in customer support, Server and Client Windows Operating System administration, network security and troubleshooting of IT hardware and software, I am poised to leverage my knowledge and skills to excel in academic and professional endeavors. As a quick learner with a proactive approach to adopting new technologies, I am committed to thriving in a fast-paced environment. I aspire to collaborate effectively in team settings, contributing to organizational growth while pursuing continuous self-improvement and innovation. Helpful Technology Associate with 11 years of comprehensive experience assisting staff members with IT-related problems and inquiries. Well-versed in troubleshooting desktop, printers and [Type] applications. Proficient in [Software] paired with in-depth knowledge of networks and portable devices. Engaging and friendly professional dedicated to increasing productivity within organization.

Overview

10
10
years of professional experience

Work History

Information Technology Associate

Department of Health Care Services (DHCS)
04.2022 - Current
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IT Helpdesk Support Assistant

United Nations Development Program (UNDP)
07.2021 - 11.2021
  • Ensured effective functioning of MS office 365, hardware, software packages, and routine repairs, assistance in installation of software and related upgrades
  • Monitoring of file server traffic, usage, and performance on frequent and regular basis.
  • Administered Active Directory servers
  • Managed Microsoft Active Directory Windows 2012 R2 Server
  • Supported and maintained corporate Active Directory containing over 1000 users
  • Assistance to organization of off-site storage of backups.
  • Assisted in organization of training for office staff on ICT issues.

Computer Management Assistant

US. Embassy of Kabul, United States Agency for International Development (USAID)
05.2018 - 01.2019
  • Assisted in the management of computer systems and automated programs
  • Involved in the day-to-day operations, development, installation, repair, maintenance, support and management of Windows, Personal Computer/ Local Area Network (PC/LAN) and PC hardware, software, and peripherals.
  • Responsible for development, installation, operation, and maintenance of Mission's network and desktop installations.
  • Provided IT systems and application support to users on all Mission Offices
  • Application support incorporates the use and refinement of hardware, software and user expertise in Mission Standard Applications
  • Worked with in developing, maintaining and updating USAID/Afghanistan Intranet website.
  • Maintenance of applications related to the operations of the Division.

Computer Management Assistant

US. Embassy of Kabul, Department of State, IRM
10.2016 - 04.2018
  • Installing and configuring computer equipment and software
  • Troubleshooting computer problems; performing system backups and restores
  • Testing, integration and maintenance of the radio frequency sub-systems like radio, base station and mobile phones
  • Monitoring system availability and performance; end-user training
  • Keeping operational the different networks and all related components
  • Supported wireless network customer’s internet connections and wireless access points.

IT Technician

Human rights and eradication of violence Organization (HREVO)
05.2014 - 09.2016
  • Installation, upgrade and troubleshooting of hardware and software relating to the systems
  • Timely checking of all systems, updating anti-virus software
  • Configuration and maintenance of ICT hardware, including desktops, laptops, network printers, and scanner
  • Monitoring and maintaining backup hardware and software.

Education

Bachelor’s Degree in Computer Science - Information Technology

Kabul University

Skills

  • Windows Server and Desktop
  • Microsoft Windows workstation administration
  • Windows Server Administration 2012 Training
  • Fully expert in assembly of computers
  • Active Directory Implementation and management
  • Computer hardware and software repair
  • Compliance A Certified (CompTIA)
  • System admin Security Training
  • MS 365 Enterprise
  • Effective Interpersonal Communication
  • IT Incident Management
  • Network Troubleshooting

Training

  • Project Management, Empowerment and Capacity Building for New Generation, 2013, Communicating with the elders of villages and districts., How to fill all records of CSO’s questionnaire., Writing daily report.
  • Project Cycle Management and M&E, 2013, Data collection strategies, Managing evaluation processes, reporting results
  • Report Writing, Solidarity Program, 2011, Strategy & best approach for each proposal, Determine the correct proposal style, perform a need analysis & write a goal statement
  • Leadership and people management, Rebuild Consultancy, 2010, Everyday conflict resolution, Skills and techniques to increase leadership effectiveness., Key leadership competencies, Leadership traits and skills critical to growing leadership bench strength throughout organization

Timeline

Information Technology Associate

Department of Health Care Services (DHCS)
04.2022 - Current

IT Helpdesk Support Assistant

United Nations Development Program (UNDP)
07.2021 - 11.2021

Computer Management Assistant

US. Embassy of Kabul, United States Agency for International Development (USAID)
05.2018 - 01.2019

Computer Management Assistant

US. Embassy of Kabul, Department of State, IRM
10.2016 - 04.2018

IT Technician

Human rights and eradication of violence Organization (HREVO)
05.2014 - 09.2016

Bachelor’s Degree in Computer Science - Information Technology

Kabul University
Fatima Azimi