F. Antonio Saint Hilaire

• Prioritized time and energies in store to join staff of 15 on selling floors; coaching and developing multitude of retail teams; and leading by example.
• Responded to all customer concerns and acted when necessary to resolve conflicts.
• Role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations.
• Drove sales to meet and exceed targets and financial goals.
• Management of store P&L, budget, payroll and performance.
• Provided feedback to area manager informing of improvements that are needed.
• Ensured store operations are running smoothly, safely and efficiently making sure environment is always appealing and engaging for customers to explore.
• Maintained store’s daily visual presentation.
• Enforced, followed and administered all company policies and procedures.
• Responsible for staff payroll hours and scheduling. Created schedules which drove sales opportunities and maximized customer experiences, ensuring staffing is prioritized to provide optimal customer service.
• Reviewed and approved timekeeping records for staff, ensuring accurate hours are submitted.
• Increased store morale by providing support and care via staff management.
• Managed daily operations to ensure smooth functioning of home store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members
• Completed point of sale opening and closing procedures
• Improved customer satisfaction through staff training in customer service and product knowledge

• Prioritized time and energies in store to join staff of 15 on selling floor. Contributed to store's success by coaching, developing team, and leading by example.
• Responded on site to all customer concerns, acting promptly and when necessary to resolve conflicts.
• Served as resource for staff concerning products and services, policies and procedures, and changes going on within company boundaries.
• Successful in creating store schedules which drive sales opportunities.
• Tasked with preparing for company driven promotions and launches, making sure store is properly staffed to accomplish meeting (and exceeding) daily sales targets.
• Helpful with providing optimal schedules monthly to ensure best customer service is provided at all times.
• Aided in approving timekeeping records for staff, ensuring accuracy and submittals of timecards. Comprehensive with processing of monthly payroll while maintaining record keeping standards.
• Mastered responsibilities having to do with shipping and receiving. Preparing, setting timelines, and delegating tasks amongst team to ensure merchandise is stocked in completed and timely manner.
• Working as close liaison within Assistant Manager Expert Groups as available point of contact for all inventory concerns.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Kept merchandise moving smoothly and accurately from stockroom to sales floor.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Completed daily cycle counts to maintain accuracy of records.
• Gauged production progress to inform leaders of performance concerns.
• Accepted delivered packages 3 times weekly, verified products and checked delivery totals to keep system records current and accurate.
• Audited and corrected discrepancies in inventory numbers.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
• Issued receipts and processed refunds, credits, or exchanges.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities in managers absence.

Passport & Visa Specialist

• Answered 200 daily customer calls regarding company services.
• Projected energetic attitude, warm welcome, and positive image of company.
• Transferred over 200 calls to appropriate department based on client needs.
• Educated customers on timeframes and checklist processes, outlining key components to ensure timely release of passport.
• Met department goals of call expectations, productivity and call abandonment rate by effectively handling hundreds of customer calls daily.
• Regularly reviewed in house system tabs to ensure timely addressing of customer issues.
• Notified management of problems or trends and provide feedback both via email and noting customer accounts.
• Worked with customer on alternative options to save order. Offering, increasing, upselling upgrades when applicable.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs

• Received and processed over 50 banking transactions daily including: verifying transactions, checking and savings account withdrawals and deposits, and processing monetary instruments
• Knowledgeable in maintaining positive client relations by means of proper handling of all transactions
• Directed hundreds of clients to proper staff while giving accurate and detailed information to bank clients
  

• Aided with opening/closing procedures for retail establishment
• Moderated and organized over 500+ units of merchandise
• Filed paperwork which included sales reports and cash receipts
• Reinforced store awareness for 15 associates, prepped stockroom for shipments, and prepared for store audits
• Produced sales gains within store profit margins, with initiative to go beyond work duties
• Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
• Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
• Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within local area.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.