Stellie Dagdag
McMinnville,OR
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and providers. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
OHSU CENTER FOR HEALTH AND HEALING/ CREEKSIDE
10.2021 - Current
- Answered incoming calls and provided answers to customers and healthcare providers’ questions
- Assist in training new hire employees in pharmacy policies and workflow
- Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality
- Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly
- Proficient with Medicare B billing
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatment for patients
- Initiate Prior Authorizations for clinic and follow up with progress
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
VIRGINIA GARCIA MEMORIAL HEALTH CENTER
11.2014 - 10.2021
- First-line communications with health care providers and clinic departments
- Worked along pharmacists using medication pharmacy software for safe and accurate medication dispensing
- Maintained accurate inventory levels, rotated stock, and complied with prescription drug recalls in a timely manner
- Purchased clinic and pharmacy medications for daily, weekly, and monthly inventory
- Organized documents for Board of Pharmacy compliance regulations
- Handled and maintained accurate cash flows with opening and closing cash positions
- Trainer of new Certified Pharmacy Technicians and Pharmacy Clerks at various pharmacies within Virginia Garcia
- Automated medication storage, selection, return, and restocking functions while supporting accuracy, control, and compliance for McMinnville pharmacy
- Eliminated time-consuming tasks, freeing time for pharmacists to focus on clinical care
- Drove cost down by reducing inventory applying Lean Six Sigma
- Reduced overall wait times by 35%
- Improved policy and procedure for pharmacy technician training
- Expanded inventory while reducing costs to the pharmacy budget
- Created policy and procedures for pharmacy technician operations
- Assisted Pharmacy Operations Manager and Pharmacy Managers with supervision and coaching of pharmacist and technician staff pertaining to automated dispensing
- Assigned special projects appropriately based on professional skill areas, experience, and interest to pharmacy technicians and pharmacists.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Assistant Front End Manager
Fiesta Foods
06.2008 - 06.2010
- Offered product samples, answered questions, and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Directly oversaw the cashiers and customer services operations, including issuing staff assignments, creating production lists, and scheduling
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Operated cash register, counted and balanced monies, and prepared bank deposit.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
Night Manager
Super 1 Foods
06.2002 - 05.2008
- Supervised operation and trained, scheduled, and supervised personnel
- Answered questions, promoted products, and offered support in locating and selecting products
- Processed cash, check, and credit card transactions
- Operated cash register, counted and balanced monies, and prepared bank deposit
- Resolved customer complaint and conflicts to ensure satisfaction
- Tracked daily sales and compiled reports for ownership.
Education
General Study - Business Administration Healthcare
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, New Hampshire02.2024
General Study - Business Healthcare Management
CHEMEKETA COMMUNITY COLLEGE
Salem, OR06.2021
Skills
- Medicare and Medicaid Knowledge
- Epic Trained
- ICD-10 Coding
- Insurance Knowledge & Verification
- Workflow Optimization
- Insurance Billing
- Patient Education
- Complex Pharmacy Troubleshooting
- Confidentiality and HIPAA
- Answering Customer Questions
- Data Entry and Review
- Insurance Coverage Verification
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Pharmacy Technician
OHSU CENTER FOR HEALTH AND HEALING/ CREEKSIDE
10.2021 - Current
Pharmacy Technician
VIRGINIA GARCIA MEMORIAL HEALTH CENTER
11.2014 - 10.2021
Assistant Front End Manager
Fiesta Foods
06.2008 - 06.2010
Night Manager
Super 1 Foods
06.2002 - 05.2008
General Study - Business Administration Healthcare
SOUTHERN NEW HAMPSHIRE UNIVERSITY
General Study - Business Healthcare Management
CHEMEKETA COMMUNITY COLLEGE
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