Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kelli Gibson

Levittown,PA

Summary

Friendly and outgoing Dental Receptionist with several years of experience dedicated to greeting every patient with a smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems, and addressing patients' concerns. Also, a skilled administrative team member with an in-depth understanding of dental practices, terminology, and Dentrix software. Practiced problem-solver with a compassionate and professional mentality with excellent verbal and written communication skills. Highly motivated with a desire to take on and achieve new challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Dental Receptionist

Kershner & Trepper & Associates
Frederick, MD
02.1998 - 05.2007
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Front Desk Dental Receptionist

Phillip Halper, DDS
Yardley, PA
05/27/09 - 06/06/24
  • Greeted patients, provided them with the necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits, and responded to emails.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients by established policies and procedures while billing insurance companies for the remaining balance.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Verified, updated, and entered patient information into the system.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Performed clerical duties such as; photocopying, faxing, scanning, mailing documents.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

High School Diploma -

Bishop Conwell High School
Levittown, PA
06-1987

Skills

  • Data Entry
  • Clerical Support
  • Scheduling appointments
  • Meticulous and professional organizational skills
  • Positive towards all staff and patients with professional and polished presentation
  • Multitasking and prioritization
  • Greeting and Seating Clients
  • Verbal and written communication
  • Office equipment operations
  • Multi-line telephone skills

Certification

  • CPR

Affiliations

  • A mom young at heart with two kids in college and two French bulldogs. Loves to travel and meet new people. Has a passion for promoting health and wellness while gardening and reading in her free time.

Timeline

Front Desk Dental Receptionist

Kershner & Trepper & Associates
02.1998 - 05.2007

Front Desk Dental Receptionist

Phillip Halper, DDS
05/27/09 - 06/06/24

High School Diploma -

Bishop Conwell High School

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Kelli Gibson