Steven Mooney
Monroeville,AL
Summary
Safety-conscious and detail-oriented security team member with exceptional communication skills. Adept at monitoring premises using advanced security cameras to ensure facility safety and security. Proven ability to handle and resolve conflicts professionally, maintaining a calm and composed demeanor in high-pressure situations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Weiser Security Services
07.2024 - Current
- Professionally trained and certified in the protection of property and personnel
- Maintained active protection and control of gates and entry points
- Served as liaison between vendors and industrial plant
- Checking vendor authorization for entry to shipping and receiving areas while issuing and managing security credentials
Cashier
Murphy USA
02.2024 - Current
- Assisting customers with purchases and fuel transactions
- Operating cash register
- Restocking merchandise
Quality Analyst
J. Lodge
12.2018 - 07.2019
- Company Overview: Remote
- Actively listening to audio samples and providing feedback according to prescribed metrics
- Perform quality assurance audits on phone calls, emails, and chats
- Review and grade customer contact interactions
- Audit recorded customer service and sales calls
- Take notes during review audits, understanding and interpreting the content
- Support customer's goals of improving and maintaining the performance of their customer service representatives
- Evaluate and assess the quality of customer interactions
- Provide feedback and insights to help improve customer service performance
- Ensure compliance with company standards and procedures
- Identify areas for improvement in customer service processes
- Contribute to maintaining high-quality customer experiences
- Remote
Assistant Warehouse Manager/Driver
Houchens Food Group, Inc.
09.2017 - 03.2018
- Maintained accurate records of current inventory
- Safely and expertly operated a box truck with a 2-ton capacity
- Safely loaded goods from the warehouse and drove them to their destination promptly and with care
Commercial Sales Associate
Central Network Retail Group, LLC
12.2016 - 07.2017
- Company Overview: Marvin's Building Supply
- Customer Service: Provide exceptional service to commercial customers, ensuring their needs are met promptly and efficiently
- Sales: Drive sales by identifying customer needs, recommending appropriate products, and closing sales transactions
- Product Knowledge: Maintain a thorough understanding of the products and services offered, including features, benefits, and applications
- Inventory Management: Assist in managing inventory levels, including stocking shelves, conducting inventory counts, and ensuring product availability
- Order Processing: Handle customer orders, including processing transactions, preparing orders for delivery or pickup, and ensuring accuracy
- Relationship Building: Develop and maintain strong relationships with commercial customers to encourage repeat business and customer loyalty
- Problem Solving: Address and resolve customer issues and complaints in a professional and timely manner
- Team Collaboration: Work collaboratively with other team members to achieve sales targets and provide a seamless customer experience
- Reporting: Maintain accurate records of sales activities, customer interactions, and inventory levels
- Marvin's Building Supply
Quality Sales Specialist
H&R Block
11.2016 - 04.2017
- Marketing corporate tax products by developing and implementing marketing campaigns; tracking sales data; maintaining promotional materials inventory; maintaining databases; preparing reports and participating in office-level sales plan implementation
- Organize and lead all Business to Business (B2B) events for the district as required by District General Manager
- Execute local and national B2B conversion events, including all project management, materials and B2B relationship coordination
- Complete activities to acquire and support Non-Profit Referral relationships on a local and national level
- Build relationships within local office communities and help secure conversion events throughout the season
- Attend events and secure client appointments for offices in the district
- Work closely with the Client Service Leaders to plan and execute Good Neighboring throughout the district
- All sales-related activities assigned by the District General Manager (DGM)
Truck Driver Class A
Werner Enterprises
05.1995 - 02.2005
- Company Overview: Omaha, NE
- Loading and unloading cargo or products, sometimes using lifting or tipping devices
- Ensuring cargo is safely secured throughout the trip
- Operating the truck safely and following all road safety rules and traffic laws, especially those relating to trucks
- Maintaining documentation, including logs, timesheets and records of any safety incidents
- Inspecting the truck to prevent any safety issues
- Yard hostler (3 years) staging and positioning trailers and cargo safely on warehouse doors and reserved parking areas
- Omaha, NE
Correctional Officer
MS Department Of Corrections
01.1997 - 10.1997
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Flatbed Commercial Truck Driver
Tri-State Transportation
10.1991 - 04.1993
- Company Overview: Joplin, MO
- Loading and unloading truck
- Handling paperwork
- Answering to customer inquiries
- Planning deliveries
- Maintaining the truck in clean and good operating condition
- Safe driving
- Time management
- Customer service
- Knowledge of shipment protocols
- Joplin, MO
Education
Associate's degree - Liberal Arts & Sciences
Alabama Southern Community College
Monroeville, AL06.2010
Associate's degree - General Studies
Alabama Southern Community College
Monroeville, AL07.2009
Certification and CDL-A licensing - Tractor Trailer Operation and CDL-A
Phoenix Educational Systems
Pensacola, FL08.1991
Skills
- Cleaning Experience
- Customer Service
- POS
- Computer Skills
- Communication Skills
- Organizational Skills
- Sales
- Microsoft Word
- Time Management
- Shift Management
- Inventory Control
- Quality Assurance
- Loss Prevention
- Tractor-trailer (10 years)
- Yard jockey (3 years)
- Load & Unload
- Flatbed
- Commercial Driving
- Box Truck
- Driving
- Pallet Jack
- Forklift
- Shipping & Receiving
- Freight Experience
- Heavy Lifting
- Delivery Driver Experience
- Packaging
- Security
- Vehicle Maintenance
- Mechanical Knowledge
- Heavy Equipment Operation
- Warehouse Experience
- Tanker Experience
- Backhoe Operation
- Report Writing
- Incident Reporting
- Property Patrol
- Traffic Control
- Situational Awareness
- Perimeter security
Certification
- CDL-A w/Hazmat, 09/01/91, 02/28/07, Voluntarily surrendered my CDL after being disqualified due to a non-at-fault accident in 2005 resulting in medical disqualification according to the regulatory authority that has since reversed and updated regulations permitting me to legally operate a tractor-trailer once again.
- Air Brake Endorsement
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Unarmed Security Officer
Weiser Security Services
07.2024 - Current
Cashier
Murphy USA
02.2024 - Current
Quality Analyst
J. Lodge
12.2018 - 07.2019
Assistant Warehouse Manager/Driver
Houchens Food Group, Inc.
09.2017 - 03.2018
Commercial Sales Associate
Central Network Retail Group, LLC
12.2016 - 07.2017
Quality Sales Specialist
H&R Block
11.2016 - 04.2017
Correctional Officer
MS Department Of Corrections
01.1997 - 10.1997
Truck Driver Class A
Werner Enterprises
05.1995 - 02.2005
Flatbed Commercial Truck Driver
Tri-State Transportation
10.1991 - 04.1993
Associate's degree - Liberal Arts & Sciences
Alabama Southern Community College
Associate's degree - General Studies
Alabama Southern Community College
Certification and CDL-A licensing - Tractor Trailer Operation and CDL-A
Phoenix Educational Systems
- CDL-A w/Hazmat, 09/01/91, 02/28/07, Voluntarily surrendered my CDL after being disqualified due to a non-at-fault accident in 2005 resulting in medical disqualification according to the regulatory authority that has since reversed and updated regulations permitting me to legally operate a tractor-trailer once again.
- Air Brake Endorsement
- Driver's License
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