Sarina Palmer
Grass Valley,CA
Summary
Goal driven and detail-oriented individual with over 5 years in personnel and systematic management of teams larger than ten. Looking to find the right fit to utilize these skills in a long term position.
Overview
10
10
years of professional experience
Work History
Installation/Customer Service Asst. Manager
Beam Easy Living Center
Grass Valley , CA
09.2020 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Managed department call volume of 30+ calls per day and coordinated department schedules to maximize productivity.
- Fielded all calls into alarm service department as the first line of assistance to aid with customer issues.
- Scheduled all services needed by in field technicians, up to 10 techs with up to 7 service calls or installations daily.
- Served as the On Call Technician for 24 hour a day service calls for after hours alarm customer questions.
- Went over daily paperwork for every technician, ensuring all inventory reports match end-of-day and that the job assigned had been complete.
- Served as first point of contact for all in field technicians, assigning additional impromptu jobs as needed.
- Went over the following days work for each technician, pulling and organizing all parts needed for the following days services.
- Maintained alarm service and installation inventory and records of current van part inventory.
- Maintained detailed files for more than 4,000 current and non-current alarm systems.
Instructor/General Manager
Warmth Studios
Grass Valley, CA
09.2017 - 07.2020
- Evaluated and guided instructor performance resulting improvement on site instructional techniques.
- Managed the schedules of a team of 24 personnel.
- Ordered and managed over $2,000 in inventory every month.
- Educated students about proper form to maintain safety and maximize benefits of different positions.
- Marketed facility, classes and services to current and potential members.
Front Desk Manager
Champagne Jane Salon&Spa
Grass Valley, CA
01.2017 - 12.2017
- Performed concierge services for guests as needed.
- Managed the schedules of 8 stylists in the salon.
- Ordered and managed $4,000 in retail, monthly.
- Worked with the state board of Barbering and Cosmetology to exceed minimum standards of sanitation and disinfection.
- Built and maintained strong relationships with guests to assist with client retention
Server/Bartender
Lake Wildwood Association
Penn Valley, CA
12.2016 - 11.2019
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Server, Sushi
Nevada City, CA
04.2016 - 11.2016
- Greet and seat guests with enthusiasm as they arrive Walk guests through nightly specials and any questions they may have on the menu Take order and relay to kitchen line Preset tables so there is no delay when food is ready Run food promptly as it comes off the line Ensure that the entire dining experience is memorable and positive for all guests in the restaurant.
Personal Trainer/Membership Manager
Anytime Fitness
Penryn , CA
01.2015 - 04.2016
- Built strong relationships with members to promote health, wellness and available services.
- Conducted group wellness presentations for classes up to 20 participants.
- Monitored social media and online sources for industry trends.
- Met or exceeded monthly revenue and training goals.
Education
Nevada Union High School
Grass Valley, CASkills
- Highly experienced
- Efficient problem solver
- High level of communication skill
- Time management
- Proven effective leader
- Detail oriented
- Ability to think quickly on feet
- Fast learner
- Thrive in fast paced environment
- Management/ team leading experience
- Personnel management
Timeline
Installation/Customer Service Asst. Manager
Beam Easy Living Center
09.2020 - Current
Instructor/General Manager
Warmth Studios
09.2017 - 07.2020
Front Desk Manager
Champagne Jane Salon&Spa
01.2017 - 12.2017
Server/Bartender
Lake Wildwood Association
12.2016 - 11.2019
Server, Sushi
04.2016 - 11.2016
Personal Trainer/Membership Manager
Anytime Fitness
01.2015 - 04.2016
Nevada Union High School
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