Yvette Valdez
Tomball,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Remote - Customer Service Advisor
Priority Health Medicare
08.2022 - Current
- Conducted thorough assessments of patients'' medical histories, current medications, and lifestyle habits for accurate advice.
- Improved patient satisfaction by providing personalized healthcare advice and addressing individual concerns.
- Increased clinic efficiency by effectively managing appointment schedules, prioritizing urgent cases, and minimizing wait times.
Remote - Customer Service Specialist
Healthgrades
03.2019 - 08.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
Remote - Customer Service Representative
Health Net
02.2017 - 02.2019
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
High School Diploma -
Katy High School
01-2017
Skills
- Product lifecycle management
- Effective leadership
- Call documentation
- Customer acquisition
- Data interpretation
- Marketing strategies
- Customer-oriented
- Skilled in prioritizing concurrent responsibilities
- Strategic sales knowledge
- Claims review
- Data entry
- Efficient knowledge retention
- Attentive listening abilities
- Customer relationship management
- Clear and concise messaging skills
- Troubleshooting expertise
- Courteous phone interaction techniques
- Microsoft skilled
Timeline
Remote - Customer Service Advisor
Priority Health Medicare
08.2022 - Current
Remote - Customer Service Specialist
Healthgrades
03.2019 - 08.2022
Remote - Customer Service Representative
Health Net
02.2017 - 02.2019
High School Diploma -
Katy High School
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