Kelsea Finnern
Milwaukee
Summary
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills. Excelled in pre-authorization management, enhancing patient satisfaction and workflow efficiency. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
Advocate Aurora Health Care
05.2023 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Minimized patient wait times through effective management of daily surgery schedules.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Patient Service Representative
Advocate Aurora Health Care
02.2022 - 05.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Used Epic and Outlook to schedule appointments.
- Trained new staff on filing, phone etiquette and other office duties.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
- Created filing system for scanning and storing external medical records.
Server
Balzac
08.2014 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Applied Science - Health Care Administration
Milwaukee Area Technical College
Milwaukee, WI05-2021
Skills
- Data entry proficiency
- Patient eligibility requirements
- Pre-authorization management
- Problem-solving
- Organization and time management
- Collaboration and teamwork
- Epic systems
- Administrative support
- Calendar and appointment management
Timeline
Surgery Scheduler
Advocate Aurora Health Care
05.2023 - Current
Patient Service Representative
Advocate Aurora Health Care
02.2022 - 05.2023
Server
Balzac
08.2014 - 02.2022
Associate of Applied Science - Health Care Administration
Milwaukee Area Technical College
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