Sejal Sadanand Shetty
Summary
Experienced customer service professional with 14 years of industry expertise, seeking an opportunity to contribute to an organization that promotes a healthy and competitive environment for personal and professional growth. Dynamic and hardworking B.Com graduate.
Overview
14
14
years of professional experience
Work History
Unit Head - Sales
Arihant Superstructures Ltd.
10.2023 - Current
- Lead and manage a high-performing team, overseeing target achievement and work performance to ensure alignment with business goals. Foster a collaborative and supportive environment to promote team cohesion and maintain a positive workplace culture.
- Take decisive actions to retain canceled client deals, building strong rapport to encourage referrals and support revenue growth. Consistently work towards achieving team targets and fostering long-term client relationships.
Manager - Sales
Arihant Superstructures Ltd.
05.2022 - 09.2023
- Joined the specialized 'Strikers' team, contributing to successful company launches and driving maximum business across multiple project locations.
- Churn and cross-pitch lost or unqualified leads to appropriate projects, maximizing output and ensuring continued Sales and Business growth.
Sales Manager
Estatement Real Fintech Private Limited
07.2021 - 04.2022
- Engage with clients to build strong, lasting relationships, ensuring satisfaction and loyalty while driving target achievement and business growth.
- Maintain and update booking tracker to monitor recovery collections, ensuring accurate client registration to drive net sales.
CRM Executive (Pre-sales)
Mohan Group
07.2015 - 07.2021
- Attending inbound and outbound calls
- Doing R Qube entries on regular basis
- Meet all the targets given by the company
- Building a strong relationship with clients to get referrals
- Attending the complaints of the customers and solving all the queries related to sales
- Coordinating with clients as well as accounts department for completion of documents to enable sales transaction.
Inside sales coordinator
Acma Computers Ltd
11.2013 - 12.2014
- Generating and checking bills of clients and maintaining files of clients.
- Preparing and drafting letter for proposal.
- Doing billing entries in bill book and also handling recovery of payments.
- Relationship building with clients to ensure continued and repeat business
- After sales follow-up with customers
- Daily reporting to Director
Team leader For Collections Department
Reliance Communications
03.2011 - 10.2013
- Handling collection department team for bill payments.(Team Size 9)
- Solving queries of customers for bill issues.
- Preparing Reports on daily, weekly and monthly basis.
- Involved in recruitment process of Company.
- Making MIS Report on Monthly Basis.
- Handling HNI Customers.
- E-mailing Bills to Corporate customers.
- Making strategies for efficient functioning of the tele caller's team & increasing their productivity.
- Daily reporting to Director.
Education
Bachelor's of Commerce. - Accounting And Finance
SNDT College
Malad03-2011
High School Diploma -
Dr. Radhakrishnan Sarvpalli High School
Goregaon 03-2006
Skills
- Comprehensive problem solving abilities
- Good verbal and written communication skills
- Patience
- Punctuality
- Hard working
- Quick learner
- Excellent Management skills
Personal Information
- Date of Birth: 04/19/90
- Marital Status: Married
Disclaimer
I hereby declare that all the information given above is correct to the best of my knowledge.
Otherqualifications
- Ms-Office
- Ms-Word
- Excel
- Powerpoint
Languages
Hindi
Native or Bilingual
Marathi
Full Professional
English
Professional Working
Interests
- I enjoy cooking for friends and family gatherings
Timeline
Unit Head - Sales
Arihant Superstructures Ltd.
10.2023 - Current
Manager - Sales
Arihant Superstructures Ltd.
05.2022 - 09.2023
Sales Manager
Estatement Real Fintech Private Limited
07.2021 - 04.2022
CRM Executive (Pre-sales)
Mohan Group
07.2015 - 07.2021
Inside sales coordinator
Acma Computers Ltd
11.2013 - 12.2014
Team leader For Collections Department
Reliance Communications
03.2011 - 10.2013
Bachelor's of Commerce. - Accounting And Finance
SNDT College
High School Diploma -
Dr. Radhakrishnan Sarvpalli High School
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