Shatonya Hill
Miami,FL
Summary
Motivated Customer Service Representative with 3+ years of retail experience. Demonstrates top-notch skills in oral and written communication, active listening, and analytical problem-solving. Committed to delivering best-in-class customer service while maintaining professionalism. Known for being upbeat, energetic, and adept at gracefully handling difficult situations.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Customer Service Representative
Assurant
Cutler Bay, FL
05.2021 - 07.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
Customer Service Representative
ALORICA
Cutler Bay, FL
2019.05 - 2021.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Criminal Justice
Florida Memorial University
Miami Gardens, FL12.2017
High School Diploma -
Miami Southridge Senior High School
Miami, FL06.2010
Skills
- Microsoft Suite
- Customer support
- Verbal and written communication
- Call center operations
- Problem-solving skills
- Logging call information
- Answering questions
- Payment processing
- Inbound and Outbound Calling
- Order Fulfillment
- Payment Processing
- Money handling abilities
Timeline
Security Officer
Allied Universal Security
03.2023 - Current
Customer Service Representative
Assurant
05.2021 - 07.2022
Customer Service Representative
ALORICA
2019.05 - 2021.02
Bachelor of Arts - Criminal Justice
Florida Memorial University
High School Diploma -
Miami Southridge Senior High School
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