Songyon Pak

• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Updated routes based on weather and road conditions in real time to decrease delivery times by 75 %
• Kept and studied detailed mileage and fuel reports to track overall fuel costs

• Hired as driver to transport elderly patients from and to day care center day to day. Duties including transporting patients to their hospital visits, doctors office, and grocery shopping.
• Was caring very sick patients with Alzheimer and lung transplanted patients where carefully observe and give additional care more than just being driver.
• Observed day care members to identify individuals in need of additional support and developed strategies to improve assistance. Since some members got into disagreement and even got into arguments, so played as mediator/peace maker to settle conflicts or arguments for them.
• Continually kept abreast of patients' behavior and quickly act so don't fall or got into accident when transport them.
• Received Personal Care Aide Certification after completed 40 hours of training before began working there.
• Received CPR Certificate before began working there.
• Worked more as care giver than just driver since had to deal and take care sick patients with stroke, Alzheimer and difficult senior citizens.
• Experienced in visiting many different hospitals, doctors offices, specialist doctor offices, emergency rooms and learned how to take care various sick patients.

• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• At first, only had main menu with french fries and lemon juice, but with new ideas and development, invented new menus with fried shrimps and fishes which it led to increased revenue three times more than before.
• Increased business with improved marketing and customer service strategies, resulting in $200,000.00 in revenue in 1997-2005 yearly.
• Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in food market
• Recruited and developed successful leadership staff to handle day-to-day business operations

5 years served as an US Army personnel.

I had a privilege to visit many different countries outside of US including my native country-South Korea where I met my dear wife of 35 years.

I successfully retired in the State of Louisiana at 1984.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Developed and maintained courteous and effective working relationships
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• Used coordination and planning skills to achieve results according to schedule