RODOLFO GARZA JR
MISSION,TX
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
23
23
years of professional experience
Work History
Warehouse Clerk
Walmart
10.2022 - 02.2024
- Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Team of Experts
T-Mobile
12.2015 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
Preferred Customer Service
Atento/BBVA Compass Bank
05.2010 - 12.2015
- As an employee with ATENTO, I have had the opportunity to work in all the following departments: PC Banking, Disputes, Customer Service, Loans and Preferred Customer Service Representative
- As a Preferred Customer Service Rep, I have been recognized as an Employee of the Month on two separate occasions and have had the honor of assisting the ATENTO Operations Team with testing of our current operating system, Siebel
- All the advancements were attained and achieved with in one year of employment.
Customer Retention Group/Advance Customer Expert Nesting Coach
Convergys/DIRECTV
01.2009 - 05.2010
- While at Convergys I coached and trained new agents for the DIRECTV Customer Retention Group Department (CRG) and helped build Advance Customer Expert (ACE) skills
- Using a variety of incentive ideas, I also actively motivated the new CRG and ACE agents to properly utilize available system tools to retain clients interested in exploring other options and upgrade equipment for new and current DirecTV customers.
Deli Clerk
H-E-B Grocery Stores
02.2001 - 10.2003
- I started as a customer service assistant where I sacked groceries for customers and quickly moved up to a cashier position
- After a year, I transferred to the deli department to work as a deli clerk and within a few months, I was promoted to a manager in training
- I was also invited to take part of numerous grand openings for the company.
Education
Business Management -
Texas State Technical College
Harlingen, TX10.2008
Associates Degree in Business Administrations -
University of Houston
Houston, TX10.2003
High School Diploma -
La Joya High School
La Joya, TX05.1999
Skills
- Record preparation
- Warehouse Safety
- Team Collaboration
- Materials Transport
- OSHA Regulations
- Consultative Sales
- Product Knowledge
- Data Collection
Training
- Windows XP Fundamentals
- Excellence in Service
- Leadership Development
Timeline
Warehouse Clerk
Walmart
10.2022 - 02.2024
Team of Experts
T-Mobile
12.2015 - 07.2020
Preferred Customer Service
Atento/BBVA Compass Bank
05.2010 - 12.2015
Customer Retention Group/Advance Customer Expert Nesting Coach
Convergys/DIRECTV
01.2009 - 05.2010
Deli Clerk
H-E-B Grocery Stores
02.2001 - 10.2003
Business Management -
Texas State Technical College
Associates Degree in Business Administrations -
University of Houston
High School Diploma -
La Joya High School
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