Isabelle Horn
Cheney,WA
Summary
Dynamic professional with a strong work ethic and adaptability, excelling in challenging environments. Proven ability to master new skills swiftly, complemented by exceptional interpersonal abilities. Highly effective in both independent and collaborative settings, driving positive outcomes and enhancing team performance.
Overview
9
9
years of professional experience
Work History
Cardiology Surgery Scheduler
Pulse Heart Institute
Spokane, WA
07.2024 - Current
- Created and managed surgical schedules for multiple surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled follow-up appointments as designated by physician.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Nursing Assistant
Family First Life
Spokane, WA
03.2024 - 05.2025
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Front Desk Receptionist
Carolina Amputee and Orthotics
Hickory, NC
09.2023 - 03.2024
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to customer inquiries via phone, email, and in person.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Medical Receptionist
The Native Project
Spokane , WA
01.2022 - 06.2023
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Scheduled appointments, managed patient records and updated medical histories.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Nursing Assistant
St. Lukes Rehabilitation
Spokane, WA
03.2016 - 12.2022
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Provided emotional support to family members during difficult times.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Engaged with patient family and friends to provide courteous visit experience.
Education
High School Diploma -
Selkirk High School
Selkirk, Wa06-1988
Skills
- Office administration
- Data entry proficiency
- Critical thinking skills
- Organizational skills and attention to detail
- Customer service skills
- Multi-line phone proficiency
- Mail sorting and distribution
- Prioritizing work
Timeline
Cardiology Surgery Scheduler
Pulse Heart Institute
07.2024 - Current
Nursing Assistant
Family First Life
03.2024 - 05.2025
Front Desk Receptionist
Carolina Amputee and Orthotics
09.2023 - 03.2024
Front Desk Medical Receptionist
The Native Project
01.2022 - 06.2023
Nursing Assistant
St. Lukes Rehabilitation
03.2016 - 12.2022
High School Diploma -
Selkirk High School
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