Tania Gutierrez
West Palm Beach,FL
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Always responsible to getting to work on time. Speaking to customers in spanish when needed, to assist them and make them feel comfortable. Always keeping a clean environment where not only customers but also employees like to be surrounded by. And a healthy environment. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Services Representative
State Farm
Lake Worth, FL
01.2023 - 08.2023
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Resolved customer complaints by investigating issues and providing solutions.
- Processed payments for customers using the company's payment system.
- Responded to incoming calls from customers with accurate and helpful information.
- Updated customer accounts with new or changed contact information.
- Handled escalated calls from other agents or supervisors when necessary.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Assisted agents with daily tasks such as scheduling appointments, filing paperwork and conducting research.
- Arranged conference calls between agents and clients as needed.
- Assisted clients with filling out insurance applications and providing information about the different types of policies available.
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
Safety Managers Assistant
FedEx:Ground
West Palm Beach, FL
04.2020 - 04.2022
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Review and maintain The LYTX Cam System for proper reporting and operation on a daily basis.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety as a culture.
- Reduced possible injuries among Driver personnel with adherence of vigorous safety programs and policies that occurred weekly and monthly.
- Inspected FedEx Ground Contractor vehicles at the terminal to detect potential DOT violations and assure that they were corrected immediately.
- Facilitated meetings between Contractors and FedEx Management
Sales Manager
MetroPCS
Delray Beach, FL
01.2017 - 03.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Generated constant sales to meet goals set by the Management Team.
Education
Olympic Heights Community High School
Boca Raton, FL05.2012
Skills
- General Office Management
- Safety Behavior Monitoring (LYTX CAM)
- Timely Paperwork Preparation and Submission
- Maintaining Quality FedEx Ground Standards
- Monitoring FedEx Ground Systems
- Reviewing Safety Behaviors with Drivers
- Calling Customers to Solve Issues
- working with kids of various age groups
- Organization
- Bilingual
- Good with team work
- Fast learner
- Always seeking to improve further knowledge
- Office Administration
- Customer Service
- Calendar Management
- Appointment Scheduling
Certification
I have my certifications and licenses 440.
Timeline
Agent Services Representative
State Farm
01.2023 - 08.2023
Safety Managers Assistant
FedEx:Ground
04.2020 - 04.2022
Sales Manager
MetroPCS
01.2017 - 03.2020
Olympic Heights Community High School
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