LaPorcha Faucette
Riverdale Park,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
The George Washington University Hospital
10.2021 - 12.2022
- Accurately recorded and reported information according to established procedures
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Efficiently transported specimens to lab facility
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Patient Service Representative
Patient
10.2020 - 11.2021
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
- Filing and scanning medical documents and office forms.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Leasing Specialist
JBG SMITH
06.2018 - 10.2020
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Set appointment times for individuals to tour facilities and see available units.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed and implemented resident activities and identified problem vacancies.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Drafted comprehensive marketing and leasing plans.
- Regularly inspected curb appeal of facilities to keep property great shape.
Concierge Specialist
Planned Companies
10.2017 - 06.2018
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted with luggage handling, valet services and concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Facilitated and coordinated transportation services for guests.
- Managed check-in and check-out procedures for guests.
Leasing Manager
Morgan Properties
08.2016 - 10.2017
- Established key relationships with potential leasers and renters.
- Created, coordinated and engaged in marketing campaigns.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Coordinated appointments to show marketed properties.
- Managed daily and weekly marketing and leasing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
Unit Clerk
Medstar
09.2015 - 05.2016
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Concierge Specialist
Planned Companies
01.2014 - 09.2015
- Greeted guests upon arrival by providing warm welcome. Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted with luggage handling, valet services and concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Facilitated and coordinated transportation services for guests. Managed check-in and check-out procedures for guests.
Leasing Consultant
Kettler
01.2011 - 01.2013
- Responded to Common Area Maintenance (CAM) inquiries.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Generated leads for sales and rental properties through cold calls and referrals.
Leasing Manager/Acting Assistant Manager
Kettler
01.2009 - 01.2011
- Responsible for the supervision of leasing, and pre-leasing of apartments
- Coordinates the leasing team in all aspects of the leasing process including, but not limited to: Application processing, paperwork processing, pre-move inspections, Resident Retention activities, Lease Renewal process
- Has complete knowledge of the apartment community & competition in the area
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed and implemented tactical marketing plans.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Created and submitted daily reports on leasing activities.
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Created, coordinated and engaged in marketing campaigns.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Completes Market Survey weekly
- Responsible for organization of pre-vacate inspections, as well as notice to vacates
- Posting all community rent and late notices
- Assisting with scheduled evictions
Education
Certification in CNA -
The Nursing Assistant Academy
Certification in Sterile Processing - undefined
Ashworth College
Certification in Medical Assistant - undefined
Sanford-Brown Institute
High school diploma - undefined
Parkdale High School
Skills
- Data Evaluation
- Project Management
- Effective Written and Verbal Communication
- Customer Service
- Call Centers
- Large Call Volume
- Good Communication Skills
- Customer Order Management
- Delinquency Monitoring
- Problem Resolution
- Microsoft Office
- Excellent Written and Oral Communication
- Complaint Reviews
- Telephone Etiquette
- Conflict Mediation
- Call Volume and Quality Metrics
- Accurate Recordkeeping
- Customer Retention Strategies
- Administrative and Office Support
- Sales and Upselling
- Online Chat
- QC
- Customer Relationship Management
- Bilingual
- Project Management
- Team Leadership
- Staff Management
- Performance Tracking and Evaluations
- Coaching and Mentoring
- Schedule Preparation
- Invoice Reconciliation
- Collections Procedures
- Maintaining Closing Ratios
- Insurance Verification
- Prior Authorization
Accomplishments
- EMR Systems (2 years)
- Medical Office Experience
- Microsoft Office (10+ years)
- Typing (10+ years)
- Google Suite (4 years)
- Insurance Verification (2 years)
- Clerical Experience (10+ years)
- Typing (10+ years)
- Medical Receptionist (3 years)
- Basic life support (1 year)
- Patient Care
- Vital Signs
- Certifications and Licenses
- BLS/CPR
- March 2021 to March 2023
Certification
Yardi (4 years) Management (3 years) Receptionist (10+ years) Marketing (10+ years) Outlook (5 years) Filing (10+ years) Organizational Skills (10+ years) Sterile Processing Property Leasing (10+ years) Accounts Payable (10+ years) Office Management (4 years) Property Management (10+ years) Fair Housing Regulations (10+ years) Section 8 (10+ years) Accounting (2 years) Assistant Manager Experience (2 years) Administrative Experience (10+ years) Medical Scheduling (3 years) Medical Terminology (5 years) Customer Service (10+ years) Medical Records (2 years)
Timeline
PCT (Patient Care Technician)
The George Washington University Hospital
10.2021 - 12.2022
Patient Service Representative
Patient
10.2020 - 11.2021
Leasing Specialist
JBG SMITH
06.2018 - 10.2020
Concierge Specialist
Planned Companies
10.2017 - 06.2018
Leasing Manager
Morgan Properties
08.2016 - 10.2017
Unit Clerk
Medstar
09.2015 - 05.2016
Concierge Specialist
Planned Companies
01.2014 - 09.2015
Leasing Consultant
Kettler
01.2011 - 01.2013
Leasing Manager/Acting Assistant Manager
Kettler
01.2009 - 01.2011
Certification in CNA -
The Nursing Assistant Academy
Certification in Sterile Processing - undefined
Ashworth College
Certification in Medical Assistant - undefined
Sanford-Brown Institute
High school diploma - undefined
Parkdale High School