Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberly Irving

Kimberly Irving

Story City

Summary

Seeking a challenging and fast-pasted role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.

Skilled in residential coordination with broad experience in managing facilities, coordinating resident services and ensuring compliance with federal and state regulations. Strengths lie in problem-solving skills, conflict resolution abilities, and effective communication. Previous roles have seen significant improvements in resident satisfaction and operational efficiency through proactive management and team collaboration.

Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.

Overview

19
19
years of professional experience

Work History

Daycare Assistant

KalebsKorner Daycare
Norwalk
01.2004 - 04.2023
  • Meal Prep
  • Daily logs
  • Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
  • Participated in team meetings to discuss progress of each child's learning objectives.
  • Administered basic first aid when necessary while notifying parents or guardians immediately.
  • Participated in professional development opportunities related to childcare best practices.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.

Residential Coordinator

Optimae Life Services
Des Moines
02.2016 - 06.2017
  • Bi-weekly meetings with staff to ensure the best quality care for our clients.
  • Scheduling monthly mandatory meetings with case workers and social workers to provide updates for state programs.
  • Provisions on daily logs per client. Making sure all information is accurate and MCO fits per clients insurance.
  • Coordinated events for the purpose of providing socialization opportunities for residents.
  • Provided transportation services for residents when needed.
  • Organized and facilitated recreational and educational activities for residents.
  • Assisted in resolving conflicts between residents by providing constructive guidance and support.
  • Maintained confidentiality of client information at all times according to HIPAA regulations.
  • Monitored safety protocols within the residential facility to ensure compliance with regulations.
  • Facilitated group meetings with residents to discuss concerns or provide feedback on policies and procedures.
  • Implemented behavioral intervention strategies when necessary while maintaining a therapeutic approach.
  • Developed individual service plans for each resident based on their unique needs and goals.
  • Making sure all paperwork is turned in accurately and on time
  • Doing monthly mandatory on-call
  • Working with clients to meet daily goals

Dillards Customer Service Rep 1

Wellsfargo
Des Moines
07.2015 - 02.2016
  • Taking in-bound calls
  • Verifying accounts to avoid fraud
  • Assist with transferring to escalation department
  • Assisting with customers online accounts
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Forensic Psychology -

07.2025

High School -

East High School
06.2007

Skills

  • Decision making
  • Time management
  • Data Entry
  • Crisis intervention
  • Treatment planning
  • Team collaboration
  • Effective communication
  • Safety and supervision
  • Infant care
  • Special needs care
  • Records management
  • Health and safety
  • Care planning
  • Rapport building
  • CPR training
  • Curriculum planning
  • Cleaning and sanitizing
  • Adaptability

Timeline

Residential Coordinator

Optimae Life Services
02.2016 - 06.2017

Dillards Customer Service Rep 1

Wellsfargo
07.2015 - 02.2016

Daycare Assistant

KalebsKorner Daycare
01.2004 - 04.2023

Forensic Psychology -

High School -

East High School
Kimberly Irving