Tijuana Ragland
O'Fallon,MO
Summary
Driven Medical Assistant with extensive experience at Mercy Hospital St. Louis, adept in patient flow management and delivering exceptional customer service. Excelled in indirect and direct patient care, inventory management, and utilizing electronic medical records, significantly enhancing patient satisfaction and operational efficiency. Demonstrates strong medical terminology knowledge and empathy, ensuring high-quality patient interactions. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Mercy Hospital St. Louis
625 S. New Ballas Rd
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
Mail Carrier
USPS
St Louis, MO
10.2014 - 04.2023
- Distributed mail on foot to residences and businesses, delivering to approximately a couple hundred customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
CNA/Restorative Therapist
Mercy Hospital St. Louis
10.2011 - 08.2013
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 10 + residents under long-term care.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA/CMT
MO Veterans Home
St. Louis, MO
10.2009 - 10.2011
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Administered medications and performed basic and advanced patient assessments.
CNA/CMT
BJC
St Louis, MO
03.2003 - 10.2009
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Administered medications and performed basic and advanced patient assessments.
Education
Associate Degree In Nursing - Nursing
ST LOUIS COMMUNITY COLLEGE/Currently Enrolled
St Louis, MOHighschool -
Hazelwood West High School
Hazelwood, MO05.2002
Skills
- Indirect Patient Care
- Inventory Management
- Data Entry
- Patient Scheduling
- Medical office administration
- Medical Terminology
- Electronic Medical Records
- Customer Service
- Vital signs
- Patient Assessments
- Knowledge of EKG rhythm interpretation
- Appointment Setting
- Adaptable
- Reliable team player
- EKG testing
Timeline
Medical Assistant
Mercy Hospital St. Louis
03.2023 - Current
Mail Carrier
USPS
10.2014 - 04.2023
CNA/Restorative Therapist
Mercy Hospital St. Louis
10.2011 - 08.2013
CNA/CMT
MO Veterans Home
10.2009 - 10.2011
CNA/CMT
BJC
03.2003 - 10.2009
Associate Degree In Nursing - Nursing
ST LOUIS COMMUNITY COLLEGE/Currently Enrolled
Highschool -
Hazelwood West High School