Mark Saults
Hope Mills
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Plant Maintenance Supervisor
Cintas Corporation
Clinton, NC
08.2024 - Current
- Coordinated with vendors for procurement of necessary parts and services at competitive prices without compromising quality standards.
- Ensured adherence to safety regulations, conducting regular safety training for team members.
- Provided technical expertise during the installation, commissioning, and testing of new machinery or upgrades to existing systems.
- Collaborated with other departments to address any process or equipment-related concerns promptly.
- Mentored and developed junior technicians through on-the-job training and performance evaluations.
- Continuously evaluated the effectiveness of maintenance procedures, making adjustments as needed to improve results further.
- Developed comprehensive maintenance schedules to optimize resources and minimize disruption to production.
Field Service Technician
Itipack Systems
Burlington, Ontario, Canada
06.2021 - 08.2024
- In my role as a technical engineer with a strong business acumen, I am dedicated to providing comprehensive support that aligns seamlessly with the overarching goals and objectives of the organizations I serve
- With a keen understanding of the intricate interplay between technical intricacies and business imperatives, I excel in managing customer interactions from the initial pre-sales consultations to the post-sales phase, where I ensure the seamless installation, modification, and repair of complex equipment and systems
- A cornerstone of my approach is fostering robust connections between critical vendors and our technical development community
- This collaborative effort serves to bridge the gap between end-user needs and equipment performance, ensuring that our products not only meet but exceed customer expectations
- By facilitating effective communication channels and actively engaging in feedback loops, I ensure that our solutions are finely tuned to address the evolving needs of our clientele
- Beyond traditional support roles, I take pride in providing on-site field technical support, acting as a troubleshooter to swiftly resolve end-user challenges
- This hands-on approach extends to supporting new product development initiatives and conducting product trials with converters and end-users, thereby contributing directly to the enhancement and refinement of our offerings to better serve our target market
- As a seasoned business manager, I have successfully overseen the day-to-day operations of diverse business portfolios, leveraging my skills to foster cohesion and synergy among departments and teams
- One notable achievement is the significant boost in profitability, with an impressive $10 million annual increase realized over the past two years
- This accomplishment is attributable to my proactive approach to customer relations, where I prioritize weekly interactions with key clients to nurture relationships and ensure their evolving needs are met with precision and care
- A meticulous approach defines my work, particularly in orchestrating quoting processes
- I meticulously analyze job requirements and negotiate contracts with finesse, striking a delicate balance between profitability and meeting customer needs
- This attention to detail extends to every facet of customer service, where I am committed to fostering strong client relationships and addressing inquiries promptly and effectively to drive high levels of satisfaction and retention
- Financial prudence is another area where I excel, conducting comprehensive budget analyses and engaging in meticulous financial forecasting to optimize expenditure and resource allocation
- Through this strategic approach, I have consistently delivered substantial cost savings while driving improved financial performance, thereby maximizing the bottom-line impact of our operations
- In addition to managing operational aspects, I lead a dynamic team of over100 employees, providing effective leadership, mentorship, and performance evaluations to ensure consistent delivery of exceptional service
- Furthermore, I oversee a network of contractors, ensuring project timelines, quality standards, and budget compliance are rigorously adhered to, thus guaranteeing client satisfaction and project success at every turn
- Innovation lies at the heart of my endeavors, as I continually seek out new strategies to enhance customer engagement and foster brand loyalty
- By implementing innovative initiatives, I have successfully driven increased repeat business and garnered positive word-of-mouth referrals, further solidifying our market position and expanding our customer base
- My proactive approach extends to identifying opportunities for process improvement, where I implement tailored solutions to optimize operations and drive sustainable business growth
- By collaborating closely with internal stakeholders and external partners, I ensure that our business strategies remain agile and responsive to market trends, ultimately positioning us at the forefront of industry advancements
Automotive Fleet Maintenance Supervisor
Ranger Land Systems
Fort Liberty/Fort Bragg
12.2019 - 06.2021
- Responsible for the day-to-day operations Maintenance Operations team embedded in Brigade Combat team
- I provided supervisory oversight to a42-member Contract Maintenance Support Team, to include Unit specialized Support Teams
- Responsible for ensuring that effective customer support and communication is provided daily
- Key point of contact for all aspects of CMST operations
- Responsible for all personnel actions to include the hiring and dismissal of team personnel
- Provided expert advice on all aspect of fleet/vehicle maintenance operations
- Monitored operational performance and efficiency and take action to redirect activities appropriately
- Reported to management on performance; made recommendations for process/programmatic changes for improvement or efficiencies
- Supervised technicians in maintenance shop, including such as fleet walks and conducting QAQC Inspections
- Tracked issues and resolution to ensure all work is properly completed in accordance with Company's safety policy
- Oversaw repair diagnostics on more complex matters and provide coaching, where necessary; maybe required to road test vehicles to determine necessary repairs
- Reviewed and approved expenses that were within scope of approval level; referred larger expenses or major repairs to management
- Used expert knowledge of diesel engines, emission systems, transmission, brake, hydraulic and electrical systems to perform advanced preventive and repair maintenance functions on heavy equipment and vehicles used by Company
- Onsite and on the road, included: Engine chassis repair and maintenance, knowledge of vehicle body control systems including hydraulics and electrical systems to maintain and repair vehicles in a timely and safe manner
- Used expert knowledge of heating and air conditioning systems to effectively diagnose and repair complex heating and cooling systems in vehicles in a timely and safe manner
- Used expert knowledge of welding tools to fix heavy equipment safely and efficiently
Field Service Engineer
Dubose Strapping
Clinton, NC
01.2018 - 12.2019
- Adept with providing technical engineering support; very flexible and can handle customer support, presales and post sales initiative which involve installation, modification and repair of complex equipment and systems; possess an advanced knowledge in planning and development and experience in preparing of blueprints, recommending schematics, designs, specifications and electrical drawings; can adapt well with equipment changes and can satisfy client's unique requirements; results-oriented
- Manages and performs project administration projects
- Prepares reports, design plans and specifications, bid documents and contracts for customer projects
- Performs detailed test and maintenance procedures
- Generates detailed engineering log and hardware test failure reports
- Maintains record histories of all equipment utilizing the computerized maintenance management system for creating and documenting work orders for all required work
- Develops and improved preventive maintenance procedures
- Performs vibration analysis of critical plant equipment
- Provided technical interface between customer and company engineering, manufacturing and program management representatives
- Provides close link between key suppliers and technical development community to ensure best possible translation of end user needs and equipment performance
- Provides on-site field technical support, including, but not limited to, end-user problem solving
- Provides support for new product development and product trial and converters and end-users
Senior Automotive Maintenance Manger
U.S. Army
Fort Bragg, NC
06.2004 - 03.2018
- Performed duties as the Direct Support Unit Senior Maintenance Manger; responsible for the health, welfare, professional development, training and moral of12 Non-Commissioned Officers (NCOs) and56 Soldiers; principal duties of ensuring the accomplishment of planning, coordinating, directing, and managing organizational maintenance for scheduled and unscheduled field maintenance for six pacing items and over500 pieces of reportable equipment; manages data base GCSS Army transactions on all relevant equipment
- Increased the operation readiness of wheeled vehicle fleet by33% by revamping the Preventive Maintenance Program
- Established and maintained a quality assurance quality control programs
- Monitored and managed all HAZMAT, OSHA programs to ensure compliance with Army, North Carolina and Federal Regulations
Education
30-Hour OSHA General Industry Certification -
University of South Florida
Tampa, Florida01.2021
Project Management Certificate - undefined
South Florida University
Tampa, Florida01.2020
Welding Course - undefined
Fayetteville Technical Community College
Fayetteville, NC01.2011
Industrial Maintenance Certificate - undefined
Fayetteville Technical Community College
Fayetteville, NC01.2009
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA06-2021
Skills
- Budget Analysis
- Customer Relationship Management
- Project Management
- Strategic Planning
- Team Leadership
- Process Improvement
- Contract Negotiation
- Team Building
- Team leadership
- Welding and fabrication
- Contractor supervision
- Preventive maintenance planning
Accomplishments
- Supervised team of 8 staff members.
Affiliations
- Ancient Free and Accepted Mason's of North Carolina
- Scottish Rite of Freemasonry
- Shriners International
- 82nd Airborne Association
- Veterans of Foreign Wars
- Sojornors International
Certification
- ISA Certified Automation Professional (CAP) – International Society of Automation.
- Certified Welding Supervisor (CWS) - American Welding Society.
- Occupational Safety and Health Administration (OSHA) 30 Hour Certification - U.S. Department of Labor.
- Lean Six Sigma Green Belt Certification - IASSC or ASQ.
- Project Management Professional (PMP) - Project Management Institute.
Army Award for Maintenance Excellence
The "Army Award for Maintenance Excellence" (AAME) is an annual award given by the U.S. Army to recognize units and activities that demonstrate exceptional performance in maintenance operations, highlighting their commitment to keeping equipment in top working condition and ensuring readiness for combat; it aims to improve and sustain field maintenance readiness across the Army by incentivizing units to excel in maintenance practices.
Timeline
Plant Maintenance Supervisor
Cintas Corporation
08.2024 - Current
Field Service Technician
Itipack Systems
06.2021 - 08.2024
Automotive Fleet Maintenance Supervisor
Ranger Land Systems
12.2019 - 06.2021
Field Service Engineer
Dubose Strapping
01.2018 - 12.2019
Senior Automotive Maintenance Manger
U.S. Army
06.2004 - 03.2018
Project Management Certificate - undefined
South Florida University
Welding Course - undefined
Fayetteville Technical Community College
Industrial Maintenance Certificate - undefined
Fayetteville Technical Community College
30-Hour OSHA General Industry Certification -
University of South Florida
Bachelor of Science - Business Administration
Liberty University