Shanda Hancock
Whitwell,TN
Summary
As an experienced management assistant with a background in administrative roles and office operations management, I am adept at providing effective support to business leaders and teams. With strong organizational and communication skills, I consistently demonstrate a positive attitude and a commitment to customer satisfaction, resulting in the production of high-quality work.
Overview
9
9
years of professional experience
Work History
Management Assistant
JSG/TVA (Contractor)
01.2024 - Current
- Prioritize the supervisor's time by scheduling meetings, managing the calendar, and making travel arrangements
- Provide supporting material and information for meetings as directed
- Arrange travel and request reimbursement for travel expenses using Concur
- Perform any other duties assigned by managers.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Billing Specialist
Nephrology Associates
05.2023 - 01.2024
- Prescreen patients for the RPM/CCM program and verify insurance
- Bill all charges and work accounts receivable
- Exercise good judgment and discretion—familiarity with HIPAA privacy requirements for patient information
- Maintain and protect confidential information.
Claims Specialist
Cigna
01.2022 - 05.2023
- Review claim submissions to confirm required documents have been received, and verify medical codes, eligibility, other insurance, authorizations, and account benefit plans
- Follow established policies and procedures to pay, pend for additional information, or deny claims
- Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve
- Follow processes and work independently to exceed Key Performance Indicators (KPIs).
Bookkeeper/Secretary
Marion County Board of Education
02.2020 - 01.2022
- Ensure office administrative policies and procedures are followed and consistent with those established for the organization
- Prioritize the principal's time by screening visitors/phone calls, handling routine assignments, and scheduling meetings
- Verify, allocate, and post details of business transactions as well as maintain and monitor school budgets, payroll, and purchases
- Prepare purchase requisitions ensuring compliance with purchasing procedures and regulations
- Reconcile and balance all general fund accounts to ensure compliance.
Executive Assistant | Customer Service/Billing Specialist
Sequachee Valley Electric Cooperative
05.2015 - 02.2020
- Prioritize the CEO's schedule by screening visitors/phone calls, handling routine assignments, and scheduling meetings
- Provide supporting material and information for all meetings
- Process proprietary/confidential matters and maintain confidentiality
- Review documents addressed to the CEO and distributed to staff for handling as appropriate
- Make travel arrangements and request reimbursement of travel expenses for the CEO and Board members of SVEC
- Serve as a liaison between the CEO and direct reports, the Board of Directors, management, and outside contacts
- Have thorough knowledge of SVEC and SVEConnect's policies and procedures
- Customer service and billing representative for SVEC and SVEConnect
- Perform all other duties as assigned.
Education
Some College (No Degree) - Business Administration
Chattanooga State Community College
Chattanooga, TNSkills
- Professional
- Highly Organized
- Flexible/Ability to multitask
- Proficient in Microsoft Office
- Excellent communication skills
- Proficient in scheduling and project management tools
- Office Administration/Travel administration
- Strong Problem Solver
- Customer Service
- Calendar Management
Timeline
Management Assistant
JSG/TVA (Contractor)
01.2024 - Current
Billing Specialist
Nephrology Associates
05.2023 - 01.2024
Claims Specialist
Cigna
01.2022 - 05.2023
Bookkeeper/Secretary
Marion County Board of Education
02.2020 - 01.2022
Executive Assistant | Customer Service/Billing Specialist
Sequachee Valley Electric Cooperative
05.2015 - 02.2020
Some College (No Degree) - Business Administration
Chattanooga State Community College
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