Matthew Fyfe
Plymouth,MA
Summary
I'm a multilingual professional with over 10 years of business development and operations experience across the clinical research and health care sectors. My track record is marked by a consistent drive for customer success and retention, with a high emphasis on relationship building with key accounts and stakeholders. I'm a motivated idealist who is currently seeking opportunities to leverage my patient-centered experience and global reach to bring my career to the next level.
Overview
10
10
years of professional experience
Work History
Director, Patient Solutions Strategy
Elligo Health Research
Quincy, MA
11.2021 - Current
- Acts as the strategy lead and supports all business development activities for patient services, including lead generation and conversion, on-going support, and partnership development
- Serves as the main point of contact for key partnerships, which includes developing an
established workflow to maximize our relationship and generating a significant number
of study opportunities from our partners - Collaborates with all internal departments to identify opportunities to enhance quality and delivery of patient solutions service lines.
- Identifies areas to improve and grow our patient travel and patient recruitment service lines worldwide
- Establishes departmental performance goals and individualized goals for each client account in patient services
- Forms strategic partnerships with sponsors, CRO's, and industry vendors to drive business development initiatives and opportunities for patient services
- Spearheads innovative approaches to resource allocation and strategic planning
- Leverages professional networks and industry knowledge to strengthen client relationships
Global Project Manager, Patient Services
Elligo Health Research
Quincy, MA
11.2019 - 11.2021
- Developed and implemented strategic project plans to meet business objectives for patient services projects
- Negotiated and managed vendor contracts related to project deliverables
- Facilitated clinical trial operations in over 30 countries
- Developed SOP’s, training documents, and internal procedures to effectively guide the
internal team and our clients throughout the delivery of our services. - Created project reports and monitored KPI's to identify successful outcomes, areas in need of improvement, insights, and future recommendations for leadership
- Acted as the main point of contact for escalations and project-related questions for CRO's and Sponsor organizations within the clinical research industry
- Trained research sites on our service lines and created patient-facing materials for IRB submission
Director, Healthcare Projects
Lamour Clinic
10.2018 - 11.2019
- Served as the lead consultant and project manager to implement public health community-based programs and strategic growth initiatives for the organization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly and efficiently.
- Assisted in recruiting, hiring and training of team members.
Program Director
May Institute
09.2017 - 10.2018
- Managed and supported a rotating schedule of over thirty employees working across nine group homes in the community.
- Supervised program staff, managing and evaluating performance provide high-quality services to program residents.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Worked directly with individuals and provided daily interventions and behavior management tactics as necessary
Bilingual Speech Language Pathology Assistant
DDS, Commonwealth of Massachusetts
06.2016 - 09.2017
- Served as a member of an interdisciplinary team that delivered comprehensive care to adult individuals with moderate to severe developmental and intellectual disabilities.
- Recorded patient progress and reported findings and results to supervising Speech-Language Pathologist.
- Modified and adapted instructional materials and lesson plans.
- Performed clerical duties to prepare therapy materials and schedule exercises and activities.
- Assisted in client screenings concerning hearing, speech, language, voice and fluency.
- Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.
- Liaised with multi-disciplinary team to incorporate treatment plan ideas, goals and objectives.
Administrative Assistant/Content Translator Internship
MeYou Health
06.2014 - 06.2016
- Supported the executive team in day to day operations of the company.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Translated web-based content from English to Spanish
Education
Master of Science - Healthcare Management
University of Massachusetts
North Dartmouth, MA05.2019
Bachelor of Science - Communication Sciences And Disorders
University of Massachusetts
Amherst, MA05.2012
Bachelor of Arts - Spanish
University of Massachusetts
Amherst, MA05.2012
Skills
- Business Planning
- Project Management
- Operations Management
- Contract Negotiation
- Business Administration
- Verbal and Written Communication
- Strategic Planning
- Contract and Vendor Management
- Creativity and Innovation
- People Management
- Lead Generation
- Customer Relationship Management
- Pipeline Development
- Partnership Development
- Time Management
- Foreign Language Expertise
- Cross-Cultural Communication
- Multilingual Proficiency
- Attention to Detail
- Problem Solving
- Critical Thinking
- Adaptability
- Microsoft Office Suite
- Adobe Suite
- Google Suite
- Apple Product Fluency
- Zoom, Google, and Teams video
- CRM and database software proficiencies
Languages
Spanish
Full Professional
Italian
Limited Working
French
Limited Working
German
Elementary
Timeline
Director, Patient Solutions Strategy
Elligo Health Research
11.2021 - Current
Global Project Manager, Patient Services
Elligo Health Research
11.2019 - 11.2021
Director, Healthcare Projects
Lamour Clinic
10.2018 - 11.2019
Program Director
May Institute
09.2017 - 10.2018
Bilingual Speech Language Pathology Assistant
DDS, Commonwealth of Massachusetts
06.2016 - 09.2017
Administrative Assistant/Content Translator Internship
MeYou Health
06.2014 - 06.2016
Master of Science - Healthcare Management
University of Massachusetts
Bachelor of Science - Communication Sciences And Disorders
University of Massachusetts
Bachelor of Arts - Spanish
University of Massachusetts