Matthew Fyfe
Plymouth,MA
Summary
I'm a multilingual professional with over 10 years of business development and operations experience across the clinical research and health care sectors. My track record is marked by a consistent drive for customer success and retention, with a high emphasis on relationship building with key accounts and stakeholders. I'm a motivated idealist who is currently seeking opportunities to leverage my patient-centered experience and global reach to bring my career to the next level.
Overview
10
10
years of professional experience
Work History
Director, Patient Solutions Strategy
Elligo Health Research
11.2021 - Current
- Acts as the strategy lead and supports all business development activities for patient services, including lead generation and conversion, on-going support, and partnership development
- Serves as the main point of contact for key partnerships, which includes developing an
established workflow to maximize our relationship and generating a significant number
of study opportunities from our partners - Collaborates with all internal departments to identify opportunities to enhance quality and delivery of patient solutions service lines.
- Identifies areas to improve and grow our patient travel and patient recruitment service lines worldwide
- Establishes departmental performance goals and individualized goals for each client account in patient services
- Forms strategic partnerships with sponsors, CRO's, and industry vendors to drive business development initiatives and opportunities for patient services
- Spearheads innovative approaches to resource allocation and strategic planning
- Leverages professional networks and industry knowledge to strengthen client relationships
Global Project Manager, Patient Services
Elligo Health Research
11.2019 - 11.2021
- Developed and implemented strategic project plans to meet business objectives for patient services projects
- Negotiated and managed vendor contracts related to project deliverables
- Facilitated clinical trial operations in over 30 countries
- Developed SOP’s, training documents, and internal procedures to effectively guide the
internal team and our clients throughout the delivery of our services. - Created project reports and monitored KPI's to identify successful outcomes, areas in need of improvement, insights, and future recommendations for leadership
- Acted as the main point of contact for escalations and project-related questions for CRO's and Sponsor organizations within the clinical research industry
- Trained research sites on our service lines and created patient-facing materials for IRB submission
Director, Healthcare Projects
Lamour Clinic
10.2018 - 11.2019
- Served as the lead consultant and project manager to implement public health community-based programs and strategic growth initiatives for the organization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly and efficiently.
- Assisted in recruiting, hiring and training of team members.
Program Director
May Institute
09.2017 - 10.2018
- Managed and supported a rotating schedule of over thirty employees working across nine group homes in the community.
- Supervised program staff, managing and evaluating performance provide high-quality services to program residents.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Worked directly with individuals and provided daily interventions and behavior management tactics as necessary
Bilingual Speech Language Pathology Assistant
DDS, Commonwealth of Massachusetts
06.2016 - 09.2017
- Served as a member of an interdisciplinary team that delivered comprehensive care to adult individuals with moderate to severe developmental and intellectual disabilities.
- Recorded patient progress and reported findings and results to supervising Speech-Language Pathologist.
- Modified and adapted instructional materials and lesson plans.
- Performed clerical duties to prepare therapy materials and schedule exercises and activities.
- Assisted in client screenings concerning hearing, speech, language, voice and fluency.
- Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.
- Liaised with multi-disciplinary team to incorporate treatment plan ideas, goals and objectives.
Administrative Assistant/Content Translator Internship
MeYou Health
06.2014 - 06.2016
- Supported the executive team in day to day operations of the company.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Translated web-based content from English to Spanish
Education
Master of Science - Healthcare Management
University of Massachusetts
North Dartmouth, MA05.2019
Bachelor of Science - Communication Sciences And Disorders
University of Massachusetts
Amherst, MA05.2012
Bachelor of Arts - Spanish
University of Massachusetts
Amherst, MA05.2012
Skills
- Business Planning
- Project Management
- Operations Management
- Contract Negotiation
- Business Administration
- Verbal and Written Communication
- Strategic Planning
- Contract and Vendor Management
- Creativity and Innovation
- People Management
- Lead Generation
- Customer Relationship Management
- Pipeline Development
- Partnership Development
- Time Management
- Foreign Language Expertise
- Cross-Cultural Communication
- Multilingual Proficiency
- Attention to Detail
- Problem Solving
- Critical Thinking
- Adaptability
- Microsoft Office Suite
- Adobe Suite
- Google Suite
- Apple Product Fluency
- Zoom, Google, and Teams video
- CRM and database software proficiencies
Languages
Spanish
Full Professional
Italian
Limited Working
French
Limited Working
German
Elementary
Timeline
Director, Patient Solutions Strategy
Elligo Health Research
11.2021 - Current
Global Project Manager, Patient Services
Elligo Health Research
11.2019 - 11.2021
Director, Healthcare Projects
Lamour Clinic
10.2018 - 11.2019
Program Director
May Institute
09.2017 - 10.2018
Bilingual Speech Language Pathology Assistant
DDS, Commonwealth of Massachusetts
06.2016 - 09.2017
Administrative Assistant/Content Translator Internship
MeYou Health
06.2014 - 06.2016
Master of Science - Healthcare Management
University of Massachusetts
Bachelor of Science - Communication Sciences And Disorders
University of Massachusetts
Bachelor of Arts - Spanish
University of Massachusetts