Daphne DuKate-Murray
Pensacola,FL
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
13
13
years of professional experience
Work History
Sales Associate
Your CBD Store
Pensacola, FL
01.2021 - 08.2023
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
Store Manager
Manchester Food Center
Manchester, WA
01.2011 - 05.2012
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
- Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Translated marketing information into strategic plans for establishment.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Oversaw POS operations and cash management to reduce errors.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Education
High School Diploma -
Bay High School
Panama City, FL1985
Some College (No Degree) - General Studies
Gulf Coast State College
Panama City, FLSkills
- Retail Inventory Management
- Project Management
- Promotional Planning
- Customer Service Management
- Talent Recruitment
- Revenue Generation
- Store Merchandising
- Store Operations Oversight
- Partnership Building
- Loss Prevention
- POS Systems
- Sales Strategies
- Flexible Schedule
- Marketing and Promotions
- Team Motivation
- Customer Relations
- Store Opening and Closing Procedures
- Multitasking and Organization
- Opening and Closing Procedures
- Product Merchandising
- Employee Supervision and Motivation
- Root Cause Analysis
- Recruiting and Hiring
- Performance Reviews
- Loss Prevention Procedures
- Documentation and Reporting
- Store Opening and Closing
- Recruitment and Hiring
- Bank and Safe Deposits
- Outstanding Communication Skills
- Sales Analysis
- Operational Efficiency
- Inventory Oversight
- Reliable
- Accurate Cash Handling
- Friendly and Positive
- Process Improvements
- Budget Development
- Operations Oversight
- Cash Management
- Strategic Thinker
- Upselling
- Inventory Control
- Business Development
- Retail Loss Prevention
- Order Processing
- Product Sales
- Sales Development
- Client Account Management
- Customer Needs Assessment
- Promotional Support
- Payment Processing
- Excellent Communication Skills
- Merchandise Display
- Sales Forecasting
- Written and Oral Communication Skills
- Cash Handling Accuracy
- Sales Goals Attainment
- Fraud Detection
- Relationship Building
- Product Recommendations
- Energetic Self-Starter
- Guest Relations
- B2B Sales and Customer Service
Timeline
Sales Associate
Your CBD Store
01.2021 - 08.2023
Store Manager
Manchester Food Center
01.2011 - 05.2012
High School Diploma -
Bay High School
Some College (No Degree) - General Studies
Gulf Coast State College
Similar Profiles
Corey DusheckCorey Dusheck
Retail Salesman at Your CBD StoreRetail Salesman at Your CBD Store
Emma CatenaEmma Catena
Lead Sales Associate at Your CBD Store Thousand OaksLead Sales Associate at Your CBD Store Thousand Oaks
Marissa FarrellMarissa Farrell
Sales Associate/Barista at Homegrown CBD Store and CafeSales Associate/Barista at Homegrown CBD Store and Cafe