La Kayla Jones
Mesquite,Texas
Summary
3+ years of retail experience 1+ year of management and training 1+ year experience in patient service relations Proficient in Microsoft Office (Word, Excel, and PowerPoint), Pages, and Keynote Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Envision Imaging
01.2023 - Current
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Department Manager
Tyler’s
11.2022 - 01.2023
- Reduced operational costs through effective budget management and resource allocation.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Assistant manager
Ross Dress for Less
05.2022 - 11.2022
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Area Supervisor
Ross Dress for Less
11.2021 - 05.2022
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all areas of the store.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
Store Protection Specialist, Loss Prevention Manager Cashier
Ross Dress for Less
09.2020 - 11.2021
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
Sales Associate
Walmart
04.2020 - 07.2020
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Master of Social Work - Clinical Specialization
Angelo State University
San Angelo, Texas05.2026
Bachelor of Science Human Services Degree - Counseling,
Texas A&M University
05.2023
Bachelor of Science - Nursing
Houston Christian University
Houston, Texas2020
Skills
- Onsite tours
- Appointment Scheduling
- Document filing
- Eligibility Determination
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
- Cross-cultural sensitivity
Additional Information
- Awards , Dean’s List, 2020-Present Honor roll, Fall 2017-Spring 2019
Timeline
Patient Service Representative
Envision Imaging
01.2023 - Current
Department Manager
Tyler’s
11.2022 - 01.2023
Assistant manager
Ross Dress for Less
05.2022 - 11.2022
Area Supervisor
Ross Dress for Less
11.2021 - 05.2022
Store Protection Specialist, Loss Prevention Manager Cashier
Ross Dress for Less
09.2020 - 11.2021
Sales Associate
Walmart
04.2020 - 07.2020
Master of Social Work - Clinical Specialization
Angelo State University
Bachelor of Science Human Services Degree - Counseling,
Texas A&M University
Bachelor of Science - Nursing
Houston Christian University
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