Summary
Work History
Education
Skills
Core Competencies
Timeline
CustomerServiceRepresentative

Tarkeaya Leonard

Summary

Dedicated and detail-oriented administrative professional with experience in customer service, data entry, collections, and bookkeeping. Proven track record of handling high-volume transactions, maintaining accurate financial records, and resolving client issues with efficiency and empathy. Skilled in CRM systems, data verification, and remote collaboration. Seeking a remote position to contribute strong organizational and communication skills to a dynamic team.

Work History

Customer Service Representative

Alorica at Home
  • Handled high-volume inbound customer interactions in a remote call center environment with precision and empathy, enhancing user experience and retention.
  • Resolved account and billing inquiries, improving customer satisfaction and first-call resolution.
  • Logged all customer interactions using CRM software, ensuring accuracy and compliance.
  • Escalated complex cases while maintaining customer trust and professionalism.
  • Participated in ongoing training to maintain product knowledge and service standards.

Administrative Assistant / Caregiver

Personal Choices
  • Entered and maintained confidential client data in internal databases with precision.
  • Scheduled medical and personal appointments, managed calendars, and coordinated transportation.
  • Handled bill payments, mail organization, and personal budget tracking to support client independence.
  • Delivered compassionate caregiving services while balancing administrative responsibilities.
  • Demonstrated strong multitasking, time management, and communication skills in a remote work environment.

Bookkeeper / Customer Service / Collections / Data Entry

Farmers Home Furniture
  • Provided outstanding customer service and account support, resulting in repeat client relationships.
  • Streamlined data entry and financial reconciliation processes, reducing reporting errors by 20%.
  • Oversaw billing operations, managing accounts payable/receivable with a focus on accuracy and timeliness.

Data Entry Clerk

HDI Solutions
  • Accurately entered and verified large volumes of data into client databases.
  • Identified data inconsistencies and resolved errors to maintain data quality and compliance.
  • Demonstrated strong attention to detail while meeting daily productivity targets.

Education

Associate of Applied Science - General Business

Central Alabama Community College

Skills

  • Microsoft Office Suite
  • CRM Systems
  • Remote Collaboration Tools (Zoom, Teams)
  • Google Workspace
  • Data Management Software

Core Competencies

  • Data Entry & Management
  • Remote Customer Support
  • CRM & Call Center Software
  • Accounts Receivable/Payable
  • Financial Reconciliation
  • Conflict Resolution & Root Cause Analysis
  • Microsoft Office Suite
  • Time Management & Organization

Timeline

Customer Service Representative

Alorica at Home

Administrative Assistant / Caregiver

Personal Choices

Bookkeeper / Customer Service / Collections / Data Entry

Farmers Home Furniture

Data Entry Clerk

HDI Solutions

Associate of Applied Science - General Business

Central Alabama Community College

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Tarkeaya Leonard