DAVID LAMPTEY
Newark,NJ
Summary
Committed and dependable business professional dedicated and result oriented with the ability to identify and capture new business opportunities for corporations. Possess excellent communication and analytical skills. Able to work in a fast-paced environment with the skills to motivate and supervise staff to maximize productivity and hence company’s profitability. Responsible for maintaining and developing key business relationships. Customer Service Management Complaint Handling & Resolution Retail Operations Management Customer Satisfaction Enhancement Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Front-End Supervision ACHIEVEMENTS Achieved deposit growth target of GHc11M at Maamobi Branch of Fidelity Bank in 2018. Started the Oxford Street Branch of Universal Merchant Bank in 2015 and mobilized deposit of GHc4.6M in one year’s timeframe.
Overview
16
16
years of professional experience
Work History
Business Sales & Services Manager
Fidelity Bank Limited, FBL
04.2017 - 10.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
Business Manager
Universal Merchant Bank, UMB
01.2015 - 03.2017
- Provided input for preparation of annual budgets, strategies and objectives for the management of the Branch
- Supervised all operational activities including customer service, marketing/sales, credit administration, and ATM & remittance operations, balanced general ledgers accounts, e.g., suspense accounts and deferred clearing
- Initiated actions for business acquisition for the development of portfolios and spearheaded the marketing effort to grow both in terms of value and volume
- Cross-sold UMB products and services to new and existing customers
- Authorized entries and bank instruments such as draft and ACH as per approved limits
- Ensured credit applications were processed, approved and managed in line with credit policy
- Maintained proper control of processes, e.g., KYC, anti-money laundering activity in respect of customers’ accounts in compliance with Bank of Ghana regulations and requirements.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Branch Sales & Services Manager
Fidelity Bank Limited
06.2013 - 12.2014
- Maximized profit and supervised branch operations in conformity with the bank’s operational manuals
- In 2018, achieved 102% of the GHc11M branch sales target
- Supervised all sections (Operations, Marketing and Customer Service) to meet service standards of both internal and external customers and ensured branch staff deliver excellent customer service to customers; ensured customers’ complaints were resolved and managed audit associated findings
- Profile potential customers and converted 80% into real customer base
- Responsible for entire branch staff performance and assessments
- Established and reviewed key operational risk indicators and formulated action plans to minimize branch exposure to fraud
- Ensured the branch did not obtain any adverse audit reports
- Oversaw appraisals of team members
- Led the branch marketing staff in new to bank account generations, operated a healthy loan book portfolio and achieved set sales targets
Relationship Manager /Acting Branch Operations Supervisor
Fidelity Bank Limited
01.2010 - 06.2013
- Generated and closed new business leads through sales promotions
- Worked closely with Fidelity Sales staff to follow up on new accounts and established business relationship
- Functioned as the main point of contact between customers; assigned market segments in the branch
- Provided guidance and advice to customers on credit issues and business developments
- Assisted in developing assets and liability products for SMEs
- Processed SME loan applications and monitored closely and recovered advanced loans
- Managed cash pick-ups for clients in the market
- Assisted in the achievement of strategic and financial objectives of the branch
- Managed the operational activities of the branch and transferred cash from a vault
- Ensured that Tellers disbursed and credited cash per customers’ demand
- Ensured all account opening documents and operational transactions followed laydown banking procedures
- Checked cash position after Tellers reconcile safes.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
Relationship Officer
Fidelity Bank Limited
01.2008 - 01.2010
- Developed and nurtured relationships with clients that ensured that the strategy and business objectives of Client and Bank were achieved
- Managed credit risk to an acceptable level as stipulated in the Banks policies and procedures
- Established new borrowing relationships for Commercial Banking (SME), prepared the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share
- Acted as main point of contact for customers within their assigned market segment in the branch.
- Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
- Provided ongoing support and education for clients regarding various products, services, policies, procedures, navigating digital platforms, and more.
Education
MBA - Finance & Risk Management
Business School of Netherlands
Buren, Netherlands2018
Post Graduate Diploma - Business Administration
Ghana Institute of Management And Public Administration
Accra, Ghana2010
Bachelor of Science - Physical Chemistry
University of Cape Coast
Cape Coast, Ghana2005
Skills
- Client Relationship Management
- Loss Prevention
- Customer Service
- Employee Management
- Business Development
- Performance Management
Timeline
Business Sales & Services Manager
Fidelity Bank Limited, FBL
04.2017 - 10.2023
Business Manager
Universal Merchant Bank, UMB
01.2015 - 03.2017
Branch Sales & Services Manager
Fidelity Bank Limited
06.2013 - 12.2014
Relationship Manager /Acting Branch Operations Supervisor
Fidelity Bank Limited
01.2010 - 06.2013
Relationship Officer
Fidelity Bank Limited
01.2008 - 01.2010
MBA - Finance & Risk Management
Business School of Netherlands
Post Graduate Diploma - Business Administration
Ghana Institute of Management And Public Administration
Bachelor of Science - Physical Chemistry
University of Cape Coast
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