Bobby Goen
Locust Grove,GA
Summary
20 Years of Management in various fields from Logistics to Restaurant Businesses. Very meticulous in day to day operations,motivated,determined.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manger
Marcos Pizza
11.2016 - 02.2018
- Designed and directed marketing campaigns for the restaurant
- Oversaw and led back-of-the-house and assisted in front-of-the house training
- Developed training materials for menu installation (e.g., photography, charts, line-check sheets, recipes, procedures, etc.) and train management and staff for new menu items to ensure proper product specs for consistency within franchise system
- Developed solutions to high costs in food, beverage and supplies specific to each location
- Worked with in-house purchasing department on product quality, pricing and receiving procedures
- Researched food trends in industry
- Assisted Kitchen Manager with day-to-day kitchen operations
- Coordinated openings for new restaurant locations regarding kitchen (equipment purchasing and inventory management), menu (development of food line and food par levels), and staffing
- Reviewed daily and weekly inventories to ensure accuracy
- Evaluated individual restaurant operations and provided recommendations for improvements in procedures, products or equipment to Director of Operations
- Set weekly business objectives, reviewed management schedules prior to posting and submitted weekly management schedules and objectives to corporate
- Monitored day-to-day operations to ensure compliance with established standards of product quality, service and clientele
- Oversaw daily operations; opened and closed the restaurant
- Provided direction to kitchen staff engaged in preparing product to ensure best quality, optimum guest satisfaction and a quality work environment
- Directed daily operation in areas of customer relations, food and labor costs, safety, sanitation, product preparation, and recruitment and training of staff.
Remote Shipping Supervisor
GA Hostling Solutions
03.2013 - 11.2014
- Inspected loading operations for improvements in efficiency and safety.
- Managed shipping and receiving activities for company with 100 to200 trucks processed daily.
- Pulled, verified, and packaged items for shipment.
- Managed shipping and receiving activities for company with multiple orders processed daily.
- Supervised shipping team of 10 employees.
Asst. Manager
Pizza Hut
01.2008 - 01.2010
Trainer/ Manager
Dominos
01.2005 - 01.2008
Education
IT Certification - IT Support
Google
San Francisco, CA06.2018
Associate of Arts - Photography
New York Institute of Photography
New York, NY03.2015
Associate of Applied Science - Business Administration And Management
Mississippi Gulf Coast Community College
Pascagoula, MS06.2008
Skills
- Restaurant Operations
- General Operations
- Merchandising/Sales
- Accounting/Cost Controls
- Team Building
- Advertising/Promotions
- Budgets
- Vendor Relations
- Product Management
- P&L Management
- Customer Development
- Program Management
- Recruitment and Retention
- Customer Service/Support
- Facilities Management
- Staff/Management Training
- New Menu Introductions
- Product Research
- Employee Scheduling and Supervision
- Food and Beverage Development
- Inventory Control/Asset Management
- Customer Retention
- Project Management
- Business Administration
- Workflow Planning
- Training and Coaching
Certification
- National Restaurant Association, 5-year active participant in seminars
- Commercial Operations Food Service Training, MGCCC
- Pathways Business Leadership Training Gulfport Ms.
- Serve Safe
- Certified by Georgia Department of Health
- Certified to Teach Serve Safe Food Safety Class II Food Service Operations
- Professional Development Program, Pizza College, Gulfport Mississippi
Timeline
General Manger
Marcos Pizza
11.2016 - 02.2018
Remote Shipping Supervisor
GA Hostling Solutions
03.2013 - 11.2014
Asst. Manager
Pizza Hut
01.2008 - 01.2010
Trainer/ Manager
Dominos
01.2005 - 01.2008
IT Certification - IT Support
Google
Associate of Arts - Photography
New York Institute of Photography
Associate of Applied Science - Business Administration And Management
Mississippi Gulf Coast Community College
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