Amber Francisco
Sells,US
Summary
Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Merchandise Manager
Ulta Beauty Inc.
Tucson, AZ
08.2024 - Current
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Taught sales staff to properly coordinate cosmetic racks and counter displays to maximize promotional effectiveness.
- Collaborated with other departments such as marketing or advertising teams to create promotional materials that would help drive sales.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Planned special promotions or discounts based on market trends.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
Sales and Service Leader
Sephora
Tucson, Arizona
08.2023 - 03.2024
- Provided guidance and support to sales and service team members, ensuring their performance met organizational objectives.
- Managed budgets for the sales and services department including tracking expenses against budget allocations.
- Analyzed customer feedback surveys to identify areas needing improvement in product quality or customer service processes.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Verified and recorded cash totals from daily receipts.
- Developed strong working relationships with team members to foster collaboration.
- Answered customers' questions and provided information on store procedures or policies.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Advised customers on the latest trends in cosmetics products.
Shift Lead Supervisor
Starbucks
Tucson, Arizona
01.2021 - 08.2023
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Assisted management in developing training materials for new employees.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ordered products from suppliers when inventory was low or out of stock.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Admin Assistant
Tohono O'odham Community College
Sells, Arizona
05.2015 - 06.2019
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Shipping Assistant - Safety Leader
Target Fulfillment
Tucson, Arizona
10.2014 - 04.2015
- Set up and adjust machines and equipment, plan and establish work schedules, maintain time or production records, perform general cleaning.
- Monitored inventory levels and communicated stock shortages to management team.
- Maintained accurate records of all shipment data, including tracking numbers, delivery times, and invoice details.
- Organized storage areas within the warehouse for easy access to products when needed.
- Performed regular audits on inventory levels to ensure accuracy of records.
Cashier Team Lead
Target
Los Angeles, California
05.2010 - 07.2013
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Processed refunds and exchanges according to company policy.
- Monitored cashier performance, providing feedback as needed.
- Coordinated with other departments when additional support was needed during peak hours.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZAssociate of Arts - Liberal Arts And General Studies
Tohono Oodham Community College
Sells, ArizonaSkills
- Operations Management
- Customer Service
- Communication
- Attention to Detail
- Computer Skills
- Cash Management
- Leadership
- Team Management
- Goal-Oriented
- Sales management
- Problem-solving aptitude
- Active Listening
- Adaptability
- Problem-solving abilities
- Retail display setup
- Retailer event coordination
- Inventory control
Timeline
Merchandise Manager
Ulta Beauty Inc.
08.2024 - Current
Sales and Service Leader
Sephora
08.2023 - 03.2024
Shift Lead Supervisor
Starbucks
01.2021 - 08.2023
Admin Assistant
Tohono O'odham Community College
05.2015 - 06.2019
Shipping Assistant - Safety Leader
Target Fulfillment
10.2014 - 04.2015
Cashier Team Lead
Target
05.2010 - 07.2013
Bachelor of Arts - Communications
University of Arizona
Associate of Arts - Liberal Arts And General Studies
Tohono Oodham Community College