ARIANA CALDERON
Ocoee,FL
Summary
An accomplished and award winning store manager with 12 years of experience in increasing sales, team leadership, and daily operations management. I am excited to get back into a fast paced environment, with a company that has potential for career advancement.
Overview
10
10
years of professional experience
Work History
STORE LEADER
ALTAR'D STATE
10.2023 - 09.2024
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Upon leaving, store ranked 32 out of 115 locations for overall performance measured by sales and leverage increase, loss prevention, employee retention, NPS scores, and secret shopper performance.
SMALL BUSINESS MANAGER
PET WANTS NASHVILLE SOUTH
03.2021 - 10.2023
- Managed operations, sales, loss prevention, product planning, procurement, hiring, training, and employee development
- Developed and implemented policies, procedures, standards, and sales goals
- Value engineered product and supply assortment, built relationships with vendors to leverage savings
- Maintained pricing and mark down on all inventory
- Created and executed monthly visual merchandising initiatives
- Managed customer experience and supervised sales team to increase service level and repeat business
- Collaborated with local businesses to join dog-friendly events, pop-ups, and markets to capture new customers and drive sales
- Continuously took product training and continued education to best assist customers with dietary needs as well as teach all members on staff
- Increased sales volume by $283,000 over 2021, and $72,510 over 2022 sales.
SALES ANALYTICS COORDINATOR
JOURNEYS
10.2020 - 03.2021
- Assisted in the initial roll out of StoreForce Workforce Management to all Journeys division stores (~1000)
- Maintained and assisted in the correction of payroll submissions, along with timecard management for all Journeys division stores
- Collaborated with District Sales Managers and store employees to share best practices, receive and action feedback, and provide insight into the StoreForce Workforce Management application
- Analyzed and restructured payroll and allowable hours to increase employee productivity and sales
- Discovered multiple ways to save the company significant amounts of money with break and mealtime violations, and other state-by-state regulations.
DISTRICT TRAINING MANAGER
JOURNEYS
02.2020 - 10.2020
- Completed shake-down audit as the incoming manager
- Hired, trained, and developed a new management and sales team to drive business in a multi-unit mall
- Upon leaving, promoted 1 store manager, 1 manager in training, 2 co managers, and 2 sales leads instilling a new culture into that market
DISTRICT TRAINING MANAGER
JOURNEYS
05.2017 - 01.2020
- Organized and led workshops to educate staff on new technologies, processes, and procedures
- Transformed an under performing market into the top ranking area within the district
- Assisted District Manager(s) in overseeing four area stores while managing a high-volume store
- Recruited, hired, trained, and developed Managers that were promoted across the Northeast region
- Developed a training plan for externally hired Store Managers to work alongside staff prior to taking their first store
- Earned two $100K Increase Awards in 2018 (+ $275K) and 2019 (+ $297K) along with multiple Grand Open Ready Certifications, audit excellences, and winning District Store Manager of the Year (2019)
- Ranked top 10 in the company for all company Standards Of Performance
STORE MANAGER
JOURNEYS
12.2014 - 04.2017
- Created training content for the Manager In Training position that was implemented across Region 5
- Managed payroll compliance and deadlines for D22, including sharing best practices, providing feedback, and training
- Earned a Grand Open Ready certification in FY16
- Earned a $100K Increase Award in FY 16
- Earned one Audit Excellence Award
Skills
- Business Development
- Regulatory Compliance
- Customer Service
- Process Improvement
- Client Relationship Management
- Recruiting and Hiring
- Verbal and Written Communication
- Sales Team Development
- Workforce Management
- Payroll Management
Timeline
STORE LEADER
ALTAR'D STATE
10.2023 - 09.2024
SMALL BUSINESS MANAGER
PET WANTS NASHVILLE SOUTH
03.2021 - 10.2023
SALES ANALYTICS COORDINATOR
JOURNEYS
10.2020 - 03.2021
DISTRICT TRAINING MANAGER
JOURNEYS
02.2020 - 10.2020
DISTRICT TRAINING MANAGER
JOURNEYS
05.2017 - 01.2020
STORE MANAGER
JOURNEYS
12.2014 - 04.2017