Museum Guest Services and Security, Luxury Hotel Loss Prevention
Overview
16
16
years of professional experience
Work History
Loss Prevention
Ritz-Carleton Residences Miami Beach
10.2023 - Current
Working and multi-tasking with Concierege staff and other departments to maintain a high level of resident satisfaction and security. Attending to concierege calls and assisting staff with deliveries and escorting guests and residents to their apartment homes. Writing incident reports and documenting issues that occur on property. Photographing property damage and investigating vandalism or thief concerns. Attending to noise complaints, trespassing and domestic issues. Mainitaing fire safety and documenting engineering issues on property for potential repair.
Loss Prevention/Risk Management
W Hotel South Beach
09.2023 - 10.2023
Maintaining high standards concerning guest security, Writing incident reports on accidents, domestic issues, documenting and photographing thief and property damage, reporting to management for quarterly risk assessment. Patroling Beach and common guest areas for suspecious activity or damages and hazards to hotel property.
Museum Gallery Security and Guest Services
Kimbell Art Museum
09.2009 - 07.2023
Working with Commissioned security staff to safeguard high value art works. Acting as a deterrent and reporting anything that compromises the collection ( i.e. vandalism or theft.) to museum security or law enforcement. Being an active safety and security presence in all publicly patronized areas of the museum, being alert of crime or suspicious activity. Monitoring Art galleries, garage traffic and loading dock shipments via CCTV. Assisting visitor services staff in organizing high attendance events and private v.i.p. events. Guiding and serving the general public by attending to patrons needs and complaints during the duration of their visit on the museum campus.
Museum Gallery Security and Visitor Services
Modern Art Museum of Fort Worth
02.2023 - 07.2023
Working and coordinating with security supervisors to protect displayed art works. Closing and securing public museum areas after visiting hours have ended. Relieving security staff for breaks throughout the workday. Acting as a deterrent and reporting anything that compromises the collection ( i.e. vandalism or theft.) to museum security or law enforcement. Being an active safety and security presence in all publicly patronized areas of the museum, being alert of crime or suspicious activity. Assisting visitor services staff in organizing high attendance events( i.e. weddings, exhibition openings, and private v.i.p. events). Serving Museum visitors by attending to the patrons needs and complaints during the duration of their visit to the museum.
Gallery Associate/Visitor Services and Education
Amon Carter Museum of American Art
12.2019 - 11.2020
Working with commissioned security staff and primarily with the Museum's Education department to safeguard valuable American art works as well as educating any visitors on the museum's extensive collections. Guiding patrons throughout the museum suggesting areas of study for college and high school age visitors by sharing knowledge of particular works of art. High public interaction by focusing on educating the visiting patrons on the influences of past American art and photography on the current culture.
Bell Person/luggage Check, Concierge Assistant
Hilton Hotel Downtown Fort Worth
11.2008 - 01.2009
Front desk bell service, luggage check, assisting concierge with resolving guest resquests, escorting guests to rooms. Directing and escorting guests to dining areas, fitness center and bar.
University Mail Services
University of North Texas Health Science Center
06.2008 - 10.2008
Delivering mail and packages to the various offices and medical departments throughout the UNT Health Science Center campus. Driving university issued vehicle to and from various US post offices for morning mail pickups and drop offs of mail and packages. Sorting and accurately organizing large stacks of mail prior to delivery to the various departments on campus. identifying and verifying suspicious packages that could be potentially hazardous. Weighing packages and documenting such flagged items for proper authorities to examine.
Education
Bachelor's of Arts - Criminolgy and Criminal Justice
University of Texas at Arlington
Arlington, Texas
12-2022
Skills
Working in high volume and fast paced enviroments Maintaining a safe and secure enviroment for guests and staff alike Using clear communication with other security staff Having attention to guest safety during high volume, high stress events
Maintaining a high level of guest satisfaction and customer service in high stress, high volume enviroments
Trusted with a long history of reliabilty in safeguarding priceless artworks (ie, Works by Claude Monet and Pablo Picasso borrowed from private collectors)
Timeline
Loss Prevention
Ritz-Carleton Residences Miami Beach
10.2023 - Current
Loss Prevention/Risk Management
W Hotel South Beach
09.2023 - 10.2023
Museum Gallery Security and Visitor Services
Modern Art Museum of Fort Worth
02.2023 - 07.2023
Gallery Associate/Visitor Services and Education
Amon Carter Museum of American Art
12.2019 - 11.2020
Museum Gallery Security and Guest Services
Kimbell Art Museum
09.2009 - 07.2023
Bell Person/luggage Check, Concierge Assistant
Hilton Hotel Downtown Fort Worth
11.2008 - 01.2009
University Mail Services
University of North Texas Health Science Center
06.2008 - 10.2008
Bachelor's of Arts - Criminolgy and Criminal Justice
University of Texas at Arlington
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